Public Tickets
sarahgarnettdesign
check out field editorClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 12, 2024 at 8:18am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
akb14
Mobile View/ResponsivenessClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 9, 2024 at 1:57am
2
Most recent comment from Neuron:Hi,Can you please be more specific about this query, what exactly do you need help with to make it responsive?You can take a look at the following article, it will help you to understand how you can e ...
akb14
Form Error MessageClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 9, 2024 at 12:23am
2
Most recent comment from Neuron:Hi,
Can you please take a look at the following article on how to solve it?
- https://elementor.com/help/server-errors/
Feel free to ask for anything you need.
Kind Regards
akb14
HeaderClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 8, 2024 at 11:45pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Jomo
Missing Demos - Demo ImporterClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 29, 2024 at 12:03am
2
Most recent comment from Neuron:HI Jomo,All of the Otello demo pages are grouped in the Man Demo that you've already imported by going to Dashboard > Neuron > Demo Importer.So now, you can find the mentioned pages by going to ...
Mailind
Import failedClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 24, 2024 at 2:05pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
elurbanstyle
License Verfication through EnvatoClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 20, 2024 at 12:07pm
10
Most recent comment from Neuron:Hi,Please go to the Posts in your Dashboard > Click on Screen Options, and at the Columns checkboxes, remove something that you don't need to see in the Dashboard.- https://ibb.co/w0kxng8Feel fr ...
elurbanstyle
Uploaded the theme but it does not look like the demo.Closed
Otello - Personal Wordpress Blog and Magazine
Updated March 19, 2024 at 11:52am
4
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
duketimetribe
no access to Neuron Builder, ElementorClosed
Otello - Personal Wordpress Blog and Magazine
Updated March 4, 2024 at 10:47am
2
Most recent comment from Neuron:Hi,After you install the theme, you need to install its required plugins which are Neuron Builder and Elementor plugins, you can find them by going to Dashboard > Appearance > Install Plugins.After yo ...
akb14
Posts Layout/Elementor ProClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 19, 2024 at 8:08pm
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.1) Our Neuron Builder plugin also allows you to add custom fonts (https://docs.neuronthemes.com/article/81-custom-fonts), so ...
Thao
The fontClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 5, 2024 at 9:50am
18
Most recent comment from Neuron:Hi,As we've accepted the refund, it is sent to the Envato Help Team for processing. This usually takes three to five business days.For more, please check the article below:https://help.market.env ...
Georgina
Installing the themeClosed
Otello - Personal Wordpress Blog and Magazine
Updated February 1, 2024 at 5:30pm
2
Most recent comment from Neuron:Hi Georgina,It seems that you're trying to install the whole package of the Otello theme, but you need to install only the otello.zip folder into WordPress, not the whole archive.Please take a l ...
Jessie
Mobile header not showing upClosed
Otello - Personal Wordpress Blog and Magazine
Updated January 29, 2024 at 9:36am
2
Most recent comment from Neuron:Hi Jessie ,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Faith
theme optionsClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 21, 2023 at 8:57am
4
Most recent comment from Neuron:Hi,
I'm so sorry for the late reply, I had to take some days off.Can you please take a look at the following video tutorial on how to edit the Single Post template, you can also provide me with y ...
frhysm
gallery blockClosed
Otello - Personal Wordpress Blog and Magazine
Updated December 8, 2023 at 9:43am
15
Most recent comment from Neuron:You're welcome anytime, feel free to ask for anything you need.Kind Regards