Public Tickets
Niima
reinstall demo
Otello - Personal Wordpress Blog and Magazine
Updated 1 week ago
12
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow your ticket was marked as solved,
The wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
Niima
social media
Otello - Personal Wordpress Blog and Magazine
Updated 1 week ago
6
Most recent comment from Neuron:Glad to know,
Feel free to ask for anything you need.
Kind Regards
Niima
Demo import
Otello - Personal Wordpress Blog and Magazine
Updated 2 weeks ago
10
Most recent comment from Niima:Hi,
I think I have figured it out now. But I am having issue with one template, it's the one in my categories. I like the layout, but the posts don't match the categories chosen. Can you hel ...
Niima
Neuron pluginClosed
Otello - Personal Wordpress Blog and Magazine
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
laurentpeteuil1
Activation process - IssueClosed
Otello - Personal Wordpress Blog and Magazine
Updated September 15, 2024 at 2:47pm
15
Most recent comment from Neuron:Hi,Can you please install the following plugin, it will solve the issue.- https://wordpress.org/plugins/font-awesome/Feel free to ask for anything you need.Kind Regards
iamjiere
Import demo doesn't workClosed
Otello - Personal Wordpress Blog and Magazine
Updated September 6, 2024 at 8:20am
3
Most recent comment from Neuron:Hi,
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini fi ...
Rockinandblogin
categories menuClosed
Otello - Personal Wordpress Blog and Magazine
Updated September 5, 2024 at 11:08am
7
Most recent comment from Neuron:Yes, the issue is fixed also for tablets.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Patrizia
Compatibility and Installation Issue with Otello ThemeClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 29, 2024 at 10:46am
11
Most recent comment from Patrizia:Ok, thank you!
Vanessahallsten
Menu in headeerClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 20, 2024 at 7:51pm
2
Most recent comment from Neuron:Hi,Sorry for the late reply,You can change it by going to edit the header template > Nav Menu widget > Style tab > Main Menu > Typography.- https://prnt.sc/w7LvlJ-_lcm8Please check the following docum ...
akb14
Unanswered TicketsClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 8, 2024 at 8:33am
3
Most recent comment from Neuron:We've already responded to your tickets, please check them.Kind Regards
akb14
Sticky MenuClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 8, 2024 at 8:19am
19
Most recent comment from Neuron:Hi @akb14,We're truly sorry about your experience with our support team, somehow we kept forgetting your tickets, and we know that this is unacceptable, we've got a report from the team, tha ...
Julien Jamsin
delete theme marginClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 7, 2024 at 7:45am
4
Most recent comment from Neuron:Hi,Sorry for the late reply, somehow we missed your ticket.I've just removed the demo margins by adding the following CSS at Elementor's Site Settings > Custom CSS, please take a look at you ...
AlexandraNeshima
Mouse Tracking Effect – Beautiful cursor animations to track around the entire websiteClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 23, 2024 at 11:29am
3
Most recent comment from Neuron:Hi,I'm so sorry for the late reply.1) The Otello theme doesn't have any mouse tracking effect, it has the default cursor.2) We would like to clarify that we don’t usually update the theme ...
akb14
Extended Support RequestClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 26, 2024 at 2:37pm
3
Most recent comment from akb14:Hello, just following up below
Killer
Missing theme post layouts & media type templatesClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 16, 2024 at 11:01am
2
Most recent comment from Neuron:Hi,
As a single template, we've created only one post format, the standard one, and the others are created as just posts.
So, for example, if you go to the Post Gallery item, the post is edited w ...