Public Tickets
Julien Jamsin
delete theme marginClosed
Otello - Personal Wordpress Blog and Magazine
Updated August 7, 2024 at 7:45am
4
Most recent comment from Neuron:Hi,Sorry for the late reply, somehow we missed your ticket.I've just removed the demo margins by adding the following CSS at Elementor's Site Settings > Custom CSS, please take a look at you ...
AlexandraNeshima
Mouse Tracking Effect – Beautiful cursor animations to track around the entire websiteClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 23, 2024 at 11:29am
3
Most recent comment from Neuron:Hi,I'm so sorry for the late reply.1) The Otello theme doesn't have any mouse tracking effect, it has the default cursor.2) We would like to clarify that we don’t usually update the theme ...
akb14
Extended Support RequestClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 26, 2024 at 2:37pm
3
Most recent comment from akb14:Hello, just following up below
Killer
Missing theme post layouts & media type templatesClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 16, 2024 at 11:01am
2
Most recent comment from Neuron:Hi,
As a single template, we've created only one post format, the standard one, and the others are created as just posts.
So, for example, if you go to the Post Gallery item, the post is edited w ...
then10
Can't install Neuron BuilderClosed
Otello - Personal Wordpress Blog and Magazine
Updated July 5, 2024 at 12:20pm
4
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
akb14
Unanswered Tickets/Width of PageClosed
Otello - Personal Wordpress Blog and Magazine
Updated June 18, 2024 at 7:54am
3
Most recent comment from Neuron:Hi,I'm so sorry for the late reply, we had some holidays.We've just responded to your tickets, please take a look at them.Feel free to ask for anything you need.Kind Regards
Wahidah Bakar
WooCommerce pluginClosed
Otello - Personal Wordpress Blog and Magazine
Updated June 14, 2024 at 8:46am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronT ...
catara1
CONFIGURATIONClosed
Otello - Personal Wordpress Blog and Magazine
Updated June 3, 2024 at 6:27am
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or inst ...
arisnoba
Unable to Edit Posts with Elementor After Translating to English in WPMLClosed
Otello - Personal Wordpress Blog and Magazine
Updated May 31, 2024 at 9:22am
3
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need.If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
jorehle
Theme crashed my siteClosed
Otello - Personal Wordpress Blog and Magazine
Updated May 27, 2024 at 8:46pm
2
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-b ...
Rockinandblogin
EditClosed
Otello - Personal Wordpress Blog and Magazine
Updated May 10, 2024 at 7:45am
2
Most recent comment from Neuron:Hi,
I can see that we've already helped you with another ticket about this issue, so can we close this ticket?
Feel free to ask for anything you need.
Kind Regards
arisnoba
Modifying the search results pageClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 25, 2024 at 8:06am
2
Most recent comment from Neuron:Hi,Can you please take a look at the following article on how to create a search results template for your site?- https://docs.neuronthemes.com/article/155-search-resultsFeel free to ask for anything ...
sarahgarnettdesign
check out field editorClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 12, 2024 at 8:18am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
akb14
Mobile View/ResponsivenessClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 9, 2024 at 1:57am
2
Most recent comment from Neuron:Hi,Can you please be more specific about this query, what exactly do you need help with to make it responsive?You can take a look at the following article, it will help you to understand how you can e ...
akb14
Form Error MessageClosed
Otello - Personal Wordpress Blog and Magazine
Updated April 9, 2024 at 12:23am
2
Most recent comment from Neuron:Hi,
Can you please take a look at the following article on how to solve it?
- https://elementor.com/help/server-errors/
Feel free to ask for anything you need.
Kind Regards