Public Tickets
arabyatahmad
Demo Import
Ginea - Modern WooCommerce Theme
Updated 21 hours ago
8
Most recent comment from arabyatahmad:Hi, I have changed the password:ANAUMAALEXA2025@0776
share2019
Instalation problemsClosed
Ginea - Modern WooCommerce Theme
Updated October 7, 2024 at 11:13pm
22
Most recent comment from Neuron:Hi,
Sorry for the late reply, somehow your ticket was marked as solved.
For the terms and conditions text, please install the following plugin and add the following code to it, so please go and replac ...
carlobbb
Cart problem..againClosed
Ginea - Modern WooCommerce Theme
Updated June 30, 2023 at 1:57pm
4
Most recent comment from carlobbb:Hello, any news?ThanksCarlo
Leo
Issue with themeClosed
Ginea - Modern WooCommerce Theme
Updated April 9, 2023 at 3:50pm
17
Most recent comment from Neuron:Hi,I can't reach your site, can you please take a look at your site now?- https://prnt.sc/qdFOrgANPzF0Feel free to ask for anything you need.Kind Regards
carlobbb
Image not show on mobileClosed
Ginea - Modern WooCommerce Theme
Updated November 8, 2022 at 1:04am
6
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please take another look at it, as the changes I've made should apply to the entire site?If the changes don' ...
estelleromeo
License verificationClosed
Ginea - Modern WooCommerce Theme
Updated November 1, 2022 at 3:36pm
12
Most recent comment from Neuron:Hi,
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in o ...
UrbangapSrl
Video LightboxClosed
Ginea - Modern WooCommerce Theme
Updated September 26, 2022 at 2:51pm
2
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the attached video on how to do it.- https://watch.screencastify.com/v/s6k6BPFgfRlQhXYvUC8qFeel free to ...
Katelyn
Critical Error installing themesClosed
Ginea - Modern WooCommerce Theme
Updated September 22, 2022 at 11:59pm
14
Most recent comment from Neuron:Hi Katelyn,You can view and edit the Classic Fashion demo page by going to Dashboard > Pages > Classic Fashion.I just wanted to ask you if you have tried to import the demo data again, as most of the ...
carlobbb
ErrorClosed
Ginea - Modern WooCommerce Theme
Updated September 21, 2022 at 1:12pm
4
Most recent comment from Neuron:Hi,Please install the Neuron Builder plugin from the link below.- https://we.tl/t-LP3tc8oqNWFeel free to ask for anything you need.Kind Regards
Rodrigo
Show a lot of bulletsClosed
Ginea - Modern WooCommerce Theme
Updated April 28, 2022 at 5:33pm
8
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
careboll
Zoom imagesClosed
Ginea - Modern WooCommerce Theme
Updated April 18, 2022 at 1:27pm
4
Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Unfortunately, the Product Images element doesn't have the zoom-in feature, but you can add it by adding the following co ...
_joanarita
Cannot activate the licenceClosed
Ginea - Modern WooCommerce Theme
Updated February 4, 2022 at 11:30pm
13
Most recent comment from Neuron:Hi,I'm seeing that you've imported the demo, but it wasn't imported correctly, can I reset your WP and then re-import only the Creative Furniture demo. Is there something that you don&# ...
carlobbb
Hamburger menu not working on some pagesClosed
Ginea - Modern WooCommerce Theme
Updated February 1, 2022 at 9:43pm
4
Most recent comment from Neuron:Let us know for anything.Kind Regards
Fabio Militano
redirection on product categoriesClosed
Ginea - Modern WooCommerce Theme
Updated January 19, 2022 at 2:33pm
6
Most recent comment from Neuron:Hi Fabio,I saw that some products were redirected by going to Elemetnor > Product Settings > Redirect URL, so I've just removed the URLs and now everything is alright.Feel free to ask for anyth ...
Sridhar991982
Error while activating themeClosed
Ginea - Modern WooCommerce Theme
Updated January 7, 2022 at 9:03am
4
Most recent comment from Neuron:Hi,All of the Ginea demos pages are grouped in the Giena Demo that you'll see at Dashboard > Neuron > Demo Importer, so you have to import it and it will come as a completed site.Feel free to as ...