Public Tickets
Felipe
Issues with the installationClosed
Floona - Minimal Photography Theme
Updated March 27, 2025 at 1:27am
2
Most recent comment from Neuron:Hi Felipe,
This happens because you've tried to install the whole theme package, you should extract the folder and install only the floona.zip.
For more, please take a look at the following artic ...
Viktorija
Refund moneyClosed
Floona - Minimal Photography Theme
Updated September 26, 2024 at 10:08am
10
Most recent comment from Neuron:Hi,
I'll lead this to the team that's responsible for the refund requests and they'll send you a guide on how to proceed with a refund and what can be the issue.
Feel free to ask for an ...
Anon
Mobile Menu OverlayClosed
Floona - Minimal Photography Theme
Updated September 5, 2024 at 2:59pm
17
Most recent comment from Neuron:Hi,We're really sorry for the late reply, somehow your ticket was marked as solved.Can you please create a user for me using our email: [email protected], as the login credentials you've ...
isilva
Portfolio LinksClosed
Floona - Minimal Photography Theme
Updated August 22, 2024 at 10:07am
10
Most recent comment from Neuron:Please let me know if it happens again in the future, even though it shouldn't happen.Feel free to ask for anything you need.Kind Regards
Alessandro
Broken Demo ImporterClosed
Floona - Minimal Photography Theme
Updated June 27, 2024 at 9:10pm
4
Most recent comment from Neuron:Hi Alessandro,At the demo importer, you'll see only the Main Demo, that's because all of the Floona demo pages are grouped in the Main Demo that you can import. After the import, you can fin ...
Jimena
Floona Theme missing style css timesheetClosed
Floona - Minimal Photography Theme
Updated June 26, 2024 at 9:43pm
2
Most recent comment from Neuron:Hi Jimena,This is the most common and basic issue that might happen during the theme installation. If you get the “The package could not be installed. The theme is missing the style.css stylesheet. ...
killdiscodesign
install does not workClosed
Floona - Minimal Photography Theme
Updated June 5, 2024 at 8:01am
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
SarahA1988
Template missingClosed
Floona - Minimal Photography Theme
Updated May 31, 2024 at 8:53am
10
Most recent comment from Neuron:Hi,
Sorry for the late reply,
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests ...
Viktorija
Help with installingClosed
Floona - Minimal Photography Theme
Updated May 21, 2024 at 1:13pm
4
Most recent comment from Neuron:Hi Viktorija,Sorry, with the wp-admin I meant the login credentials (username and password).You can also create a user for me with the following email: [email protected] free to ask for anythi ...
Viktorija
pricesClosed
Floona - Minimal Photography Theme
Updated May 20, 2024 at 8:37am
2
Most recent comment from Neuron:Hi Viktorija,I understand your concern about the additional charge for support after checkout. Allow me to clarify: the base price of the theme you purchased covers the theme files and basic documenta ...
Anon
Portfolio LinkClosed
Floona - Minimal Photography Theme
Updated May 13, 2024 at 9:53am
26
Most recent comment from Neuron:Hi Anon,I am very sorry for the late reply, we were not working on the weekend.I've just uploaded a fresh copy of the Neuron Builder plugin on your site, can you please take a look at it and let ...
Anon
Main Slider MobileClosed
Floona - Minimal Photography Theme
Updated April 8, 2024 at 11:49pm
6
Most recent comment from Neuron:You're welcome.
Anon
Locked GalleryClosed
Floona - Minimal Photography Theme
Updated April 7, 2024 at 11:53pm
2
Most recent comment from Neuron:Hi Anon,You can do it by going to edit the page from the WordPress dashboard and at the right sidebar, you'll see a visibility option that you need to set to "Password Protected", and there you ...
italo30
themeClosed
Floona - Minimal Photography Theme
Updated April 3, 2024 at 2:26pm
2
Most recent comment from Neuron:Hi,
It seems that you've been in contact with one of our support agents and he's helping you solve the issue.
So if you need help with anything, please reach him via email.
Feel free to ask ...
André
WordPress detected an error with your plugin: Neuron Builder.Closed
Floona - Minimal Photography Theme
Updated April 3, 2024 at 2:19am
4
Most recent comment from Neuron:Hi,
You can disable the animation on the projects by going to edit the page with Elementor's editor > Portfolio widget > Style tab > Initial Animation.- https://ibb.co/D5z3GCfWe want to kindly ...