Dear, When trying to update the page https://deborafreitas.art/ using Edit with Elementor, an error message appears (printscreen attachment) with the following text: "There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress." Also followed by an email from WordPress, reporting details of the error (attached .pdf). In this email, WordPress attributes the error to the plugin # as per the excerpt "In this case, WordPress detected an error with your plugin: Neuron Builder."
I checked the latest updates, both for the theme and the plugin in question, in addition to the WordPress version, everything is up to date.
How to proceed in this case? I have important updates to be made to the page and I'm not getting it done.
Ps.: Furthermore, there is a huge delay in loading the page content.
I deactivated and deleted the installed plugin and added this one that you provided me and yes! Everything seems to have returned to normal regarding page editing. I just have one more question, realize that the content on the main page takes a few seconds to be displayed, which compromises the site's engagement rate. In this case, is there any specific recommendation regarding Thema? For example, I would like to remove the smooth animation that plays when photo content is displayed, how do I do this?
We want to kindly ask you if it is possible to improve the rating from 4 stars to 5 stars as we've helped you solve the issue, the rate is harming the product.
Dear,
When trying to update the page https://deborafreitas.art/ using Edit with Elementor, an error message appears (printscreen attachment) with the following text: "There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress." Also followed by an email from WordPress, reporting details of the error (attached .pdf). In this email, WordPress attributes the error to the plugin # as per the excerpt "In this case, WordPress detected an error with your plugin: Neuron Builder."
I checked the latest updates, both for the theme and the plugin in question, in addition to the WordPress version, everything is up to date.
How to proceed in this case? I have important updates to be made to the page and I'm not getting it done.
Ps.: Furthermore, there is a huge delay in loading the page content.
Attached files: Captura de Tela 2024-04-02 às 12.30.03.png
deborafreitas-art.pdf
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Cool!
I deactivated and deleted the installed plugin and added this one that you provided me and yes! Everything seems to have returned to normal regarding page editing. I just have one more question, realize that the content on the main page takes a few seconds to be displayed, which compromises the site's engagement rate. In this case, is there any specific recommendation regarding Thema? For example, I would like to remove the smooth animation that plays when photo content is displayed, how do I do this?
Hi,
You can disable the animation on the projects by going to edit the page with Elementor's editor > Portfolio widget > Style tab > Initial Animation.
- https://ibb.co/D5z3GCf
We want to kindly ask you if it is possible to improve the rating from 4 stars to 5 stars as we've helped you solve the issue, the rate is harming the product.
Feel free to ask for anything you need.
Kind Regards