Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

Eric Liftin Menu filter issuesClosed   Dendrite - Creative Portfolio Theme   Updated August 19, 2021 at 3:45pm   18 Most recent comment from Neuron:You're welcome anytimeFeel free to ask for anything you need.Kind Regards Eric Liftin Using NeuronElements with a Page BuilderClosed   Dendrite - Creative Portfolio Theme   Updated July 23, 2021 at 1:58pm   29 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Kyle Updating PHP causes "Cannot modify header information" errorClosed   Dendrite - Creative Portfolio Theme   Updated July 15, 2021 at 7:13am   8 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes dp101 List Portfolio categories filter & sorting in sidebar menuClosed   Dendrite - Creative Portfolio Theme   Updated June 1, 2021 at 6:49pm   11 Most recent comment from dp101:Hello,Thank you for looking into this. Unfortunately, in this case, I can not make this theme work for me. Kindly refund. Regards Kyle Site not working once cachedClosed   Dendrite - Creative Portfolio Theme   Updated March 31, 2021 at 6:37pm   2 Most recent comment from Neuron:Hi Kyle,Please make sure that you're running the latest version of the Dendrite theme. Dendrite Theme Version 1.2.9 You can update the theme directly on your dashboard, via the plugin below: - ... adrianlevinenvato FontsClosed   Dendrite - Creative Portfolio Theme   Updated March 11, 2021 at 8:13pm   2 Most recent comment from Neuron:Hi,Can you please add the following code at Appearance > Customize > Additional CSS? @media (max-width: 720px) {     .page-heading h2,     .page-heading h3 {         font-size: 20px !i ... Stilknecht Backend loads very slowlyClosed   Dendrite - Creative Portfolio Theme   Updated March 8, 2021 at 7:34pm   2 Most recent comment from Neuron:Hi Rüdiger,Please make sure that you're running the latest version of the Dendrite theme. Dendrite Theme Version 1.2.7 You can update the theme directly on your dashboard, via the plugin below ... Stilknecht Media Library not workingClosed   Dendrite - Creative Portfolio Theme   Updated March 8, 2021 at 7:23pm   2 Most recent comment from Neuron:Hi,Can you please read the article below on how to fix it?- https://wpengine.com/resources/troubleshooting-wordpress-media-library/Feel free to ask for anything you need,Kind Regards liamfayle Website Loading Lag and ErrorClosed   Dendrite - Creative Portfolio Theme   Updated March 4, 2021 at 7:54am   2 Most recent comment from Neuron:Hi,1) I would suggest you three things about how to increase the speed of your website.  Compress images to lower resolutions and smaller image sizes.Use a cacher(we use w3 total cacher). https://w ... Wilhelmusvlug can't update the dendrite themeClosed   Dendrite - Creative Portfolio Theme   Updated February 5, 2021 at 5:17pm   7 Most recent comment from Neuron Themes:Hi,Please check it again, you can go to Dashboard > Updates and click check again.Kind Regards Wilhelmusvlug connection with website is lost when trying to save an updateClosed   Dendrite - Creative Portfolio Theme   Updated February 2, 2021 at 4:36pm   2 Most recent comment from Neuron:Hi,Please make sure that you're running the latest version of the {THEME} theme and Neuron Core plugin, because as you can see from the changelog we've made the theme fully compatible with t ... Renos_Demetriou issue with portfolio not showingClosed   Dendrite - Creative Portfolio Theme   Updated December 7, 2020 at 4:50pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes nonfictionagency Remove Google Maps API js code from being loadedClosed   Dendrite - Creative Portfolio Theme   Updated November 27, 2020 at 8:43am   4 Most recent comment from Neuron Themes:Hi,Please remove the plugins and install them again, they're included as bundled already in the newest version.Kind Regards Moritz Kloft WPBakery Page Builder for PortfolioClosed   Dendrite - Creative Portfolio Theme   Updated November 16, 2020 at 8:25am   2 Most recent comment from Neuron:Glad to knowIf you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Moritz Kloft Faulty display of page header in Firefox / EdgeClosed   Dendrite - Creative Portfolio Theme   Updated November 16, 2020 at 8:25am   2 Most recent comment from Neuron:Hi,Can you please provide me with your WP-admin, I will have a quick look to see what's going on, make sure to click on private reply.Feel free to ask for anything you need.Kind Regards