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Public Tickets

sara frongia Neuron builder 500 error + stops working every time I try to update the portfolio "metro" viewClosed   Manila - Portfolio WordPress Theme   Updated November 10, 2022 at 1:22am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards keyiliuu Neuronbuilder problemsClosed   Manila - Portfolio WordPress Theme   Updated October 13, 2022 at 12:42am   5 Most recent comment from Neuron:Hi,I don't know what to say about the support refund, I'll talk wit the team and get back to you.- https://docs.neuronthemes.com/article/345-is-there-a-refund-policyFeel free to ask for any ... matbonbon recaptchaClosed   Manila - Portfolio WordPress Theme   Updated September 8, 2022 at 10:05pm   20 Most recent comment from Neuron:Hi, This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by o ... shobinthomas Neuron Builder Plugin FailureClosed   Manila - Portfolio WordPress Theme   Updated September 7, 2022 at 12:05am   4 Most recent comment from Neuron:Hi, I've just installed the latest version of the Neuron Builder plugin on your site, and the issue is gone now. You can take a look at the Documentation of the theme, and also at the Video Tu ... iamwhateverist Demo is not importingClosed   Manila - Portfolio WordPress Theme   Updated September 1, 2022 at 4:53pm   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Bagus License Verification box not workingClosed   Manila - Portfolio WordPress Theme   Updated July 27, 2022 at 9:49am   6 Most recent comment from Neuron:Hi,Please take a look at the following video tutorial, it explains how to create the correct API key,Video tutorial.Feel free to ask for anything you need.Kind Regards matbonbon Special CursorClosed   Manila - Portfolio WordPress Theme   Updated June 27, 2022 at 10:18pm   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend.That cursor was added only on the demo of the Manila theme, and it isn't included in the theme.But if you want it, you c ... gbadiag Import not finishingClosed   Manila - Portfolio WordPress Theme   Updated June 14, 2022 at 2:55pm   9 Most recent comment from Neuron:Hi @gbadiag,I saw that not all the settings have been changed as I've told you, so I've installed a plugin called "Custom PHP Settings" and made the changes that I mentioned in the previous ... loreg2 License Box MissingClosed   Manila - Portfolio WordPress Theme   Updated May 24, 2022 at 8:41am   18 Most recent comment from loreg2:Thank youKind Regards aabell03 Errors when trying to activateClosed   Manila - Portfolio WordPress Theme   Updated May 16, 2022 at 9:21pm   7 Most recent comment from Neuron:Hi @aabell03,We've already responded to the ticket that you've created.Feel free to ask for anything you need.Kind Regards aabell03 Can't activate licenseClosed   Manila - Portfolio WordPress Theme   Updated May 15, 2022 at 10:08pm   2 Most recent comment from Neuron:Hi,Can you please provide me with your wp-admin, I will have a quick look to see what's going on.Feel free to ask for anything you need.Kind Regards keyiliuu How to get the sidebar itemsClosed   Manila - Portfolio WordPress Theme   Updated May 12, 2022 at 10:04pm   2 Most recent comment from Neuron:Hi,It's a popup that will open the side header, you can check the following article about the popup builder, it also includes a video tutorial.- https://neuronthemes.com/features/popup-builder/F ... amos import demoClosed   Manila - Portfolio WordPress Theme   Updated May 3, 2022 at 6:24pm   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend, and yesterday we had a holiday. I can't reach your site, can you please take a look at it? - https://ibb.co/Xjv49bJ Fe ... waranyogesh Header navigation menu icon And Mouse hover typeClosed   Manila - Portfolio WordPress Theme   Updated April 14, 2022 at 12:42pm   19 Most recent comment from Neuron:Hi,2) Okay, I'll take a look at this and check what I can do to fix it, I'll let you know.3) Please go to the carousel settings of the Portfolio element and select the type of navigation t ... vestafresh MenuClosed   Manila - Portfolio WordPress Theme   Updated April 13, 2022 at 7:41pm   6 Most recent comment from Neuron:Hi,I'm so sorry for the late reply. You should add some z-index to the header template as I've done in the attached screenshot and it will be displayed on top of all sections when you scroll ...