We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, but we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
I realized that I had added other permissions. So I deleted the key, uninstalled the theme, and reinstalled with a new key with only the permissions you specified.
It still doesn't work. I don't get that error message any longer but clicking activate license just refreshed the page.
I can't do anything at all with this theme I just purchased and it is pretty frustrating.
Getting an error message when attempting to activate. See screenshot.
Attached files: 2022-05-10_15-26-35.png
Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, but we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
- https://prnt.sc/1b36kdk
Please let me know if you need further help.
Feel free to ask for anything you need.
Kind Regards
Same exact error I get, I requested a refund, they won't help
I realized that I had added other permissions. So I deleted the key, uninstalled the theme, and reinstalled with a new key with only the permissions you specified.
It still doesn't work. I don't get that error message any longer but clicking activate license just refreshed the page.
I can't do anything at all with this theme I just purchased and it is pretty frustrating.
Hi,
@Jeff Coker, we've already responded to your ticket, please take a look at it now.
@alex846, can you please create a new ticket, so we can help you from there?
Feel free to ask for anything you need.
Kind Regards
Why do I need to create a new ticket? https://www.screencast.com/t/dwv7GFcm Here is a screenshare where you can see the behavior. It's not working.
Hi @aabell03,
We've already responded to the ticket that you've created.
Feel free to ask for anything you need.
Kind Regards