I had to re-install Neuronbuilder and it messed up how my website looks. When I try to edit the website in Elementor, it looks correct, but the CSS doesn't publish correctly.
I would like to go to back to the way my website was before all the neuron builder stuff messed it up.
I was able to solve the issue by updating some elements on the site manually. I purchased a support renewal from Envato because of this issue, but I no longer need it--how can I refund this? (The issue arose because the Neuronbuilder plugin was the wrong version, causing a Fatal Error on my site).
Hello,
I had to re-install Neuronbuilder and it messed up how my website looks. When I try to edit the website in Elementor, it looks correct, but the CSS doesn't publish correctly.
I would like to go to back to the way my website was before all the neuron builder stuff messed it up.
Attached files: Version 1.png
Version 2.png
Further examples of what it's supposed to look like versus what the preview looks like/
Attached files: Version 3.png
Version 4.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello,
I was able to solve the issue by updating some elements on the site manually. I purchased a support renewal from Envato because of this issue, but I no longer need it--how can I refund this? (The issue arose because the Neuronbuilder plugin was the wrong version, causing a Fatal Error on my site).
Hi,
I don't know what to say about the support refund, I'll talk wit the team and get back to you.
- https://docs.neuronthemes.com/article/345-is-there-a-refund-policy
Feel free to ask for anything you need.
Kind Regards