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Public Tickets

Martin Čop InformationClosed   Kotona - Software and App Landing   Updated December 18, 2023 at 8:47am   8 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. We would really love to help you solve the issues, but we saw that you requested a refund, do you still want to use the them ... zjacasey Shop Page Price Not Changing CurrencyClosed   Kotona - Software and App Landing   Updated November 28, 2023 at 9:21am   5 Most recent comment from Neuron:Hi,Very glad to know that you managed to solve the issue, feel free to ask for anything you need.If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help ... zjacasey Transparent HeaderClosed   Kotona - Software and App Landing   Updated November 20, 2023 at 9:54am   4 Most recent comment from Neuron:Hi Zak,I've attached the Header template, please import it by going to Dashboard > Templates > Add New > Import Template.Feel free to ask for anything you need.Kind Regards Cole Cart not workingClosed   Kotona - Software and App Landing   Updated June 20, 2023 at 10:08pm   12 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Aluuka Theme upload ErrorClosed   Kotona - Software and App Landing   Updated May 8, 2023 at 9:29pm   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that af ... Mulbah Media Side Header Not ShowingClosed   Kotona - Software and App Landing   Updated April 30, 2023 at 1:40am   4 Most recent comment from Neuron:Hi Joel, I've just fixed the issue, please take a look at it now.Feel free to ask for anything you need. Kind Regards AmerClear Demo ContentClosed   Kotona - Software and App Landing   Updated April 18, 2023 at 12:45am   8 Most recent comment from Neuron:Hi Amer,I am very sorry for the late reply, we were not working on the weekend. I was able to import the demo on the first try, it's possible that the issue was due to a technical problem or erro ... jthiboutot Header not workingClosed   Kotona - Software and App Landing   Updated February 2, 2023 at 11:28pm   7 Most recent comment from Neuron:I've already fixed that, please check the other ticket.Kind Regards jthiboutot Header crash while elementor pro is activeClosed   Kotona - Software and App Landing   Updated February 2, 2023 at 11:24pm   6 Most recent comment from Neuron:Hi,Oh, sorry I didn't notice that, please take a look at it as I've just fixed that issue.Feel free to ask for anything you need.Kind Regards jthiboutot Neuron Builder are not compatible with elementor proClosed   Kotona - Software and App Landing   Updated February 2, 2023 at 11:06pm   5 Most recent comment from Neuron:Hi,Sorry for the late reply,I've just checked your site and the Neuron Builder plugin was working alright with the Elementor Pro version, the header, and all content was displaying alright, and t ... boce99 Neuron Bilder ProblemClosed   Kotona - Software and App Landing   Updated November 10, 2022 at 1:02am   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://we.tl/t-1jMgaVRjzk Feel free to ask fo ... giorgi how to put object on the textClosed   Kotona - Software and App Landing   Updated October 12, 2022 at 11:20pm   2 Most recent comment from Neuron:Hi,So sorry for the late reply, somehow I've missed your ticket.You can see that the images that are displaying on hover are uploaded on the Dashboard (At Dashboard > Media), so in the text of ... Bohdan Dot in the menuClosed   Kotona - Software and App Landing   Updated October 4, 2022 at 7:21am   2 Most recent comment from Neuron:Hi Bohdan,Please open the header template on Elementor's editor > go to the Nav Menu Widget > Advanced tab > Custom CSS, and remove the part of the code that I've marked on the attached scr ... karim60 Cannot get the Neuron Builder <> No Activation Toggle When Activating ThemeClosed   Kotona - Software and App Landing   Updated September 26, 2022 at 10:29pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards jkshin Site logoClosed   Kotona - Software and App Landing   Updated September 26, 2022 at 10:27pm   2 Most recent comment from Neuron:Hi,Please take a look at the following video tutorial on how to edit the header template.Video Tutorial.Feel free to ask for anything you need.Kind Regards