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Public Tickets

Dave I see no theme templates   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 hours ago   16 Most recent comment from Neuron:Hi, The issue that you dont see the demo pages is that you're using an very old version of Elementor 3.8.1 which was released back in November 2022, and the theme is made with the latest version ... manager477 When I validate the licence key of the theme error comes   Kanik - Minimal Digital Agency WordPress Theme   Updated 1 week ago   2 Most recent comment from Neuron:  Hi, Can you please take a look at the following video tutorial on how to activate the License? Video tutorial. Feel free to ask for anything you need. Kind Regards varintrujas WANT TO REMOVE A THING IN THE MENU   Kanik - Minimal Digital Agency WordPress Theme   Updated 1 week ago   7 Most recent comment from varintrujas:Hello,Sorry, we don´t understand each other.. I dont mean this menu. The menu that I want to change, is when you entry in the portfolio pages, and in each projecto you have the button menu/name of th ... romanobstuder Demo Import not working   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 weeks ago   7 Most recent comment from Neuron:Hi, I've just fixed that in another ticket, please check it. Feel free to ask for anything you need. Kind Regards TeseoWebDesign Portfolio Kanik doesn't work   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 weeks ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards 21ninjas Cannot activate license   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 weeks ago   4 Most recent comment from Neuron:Hi, I've just logged into your site and saw that you were using an old version of the Neuron Builder plugin (1.0.9.2), while we've released today the 1.1.0 version, I've just updated it ... nangarstudio API Response Forbidden   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 weeks ago   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... 99uid Theme Issues   Kanik - Minimal Digital Agency WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards devhelenkalany API TOKEN STILL NOT ACTIVATING MY KANIK THEME! CANT ACTIVATE NEURON BUILDER AND IMPORT DEMO   Kanik - Minimal Digital Agency WordPress Theme   Updated February 27, 2025 at 9:54am   2 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ... devhelenkalany API TOKEN NOT ACTIVATING MY THEME   Kanik - Minimal Digital Agency WordPress Theme   Updated February 27, 2025 at 9:54am   2 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ... aureus_studio Imposible activate theme   Kanik - Minimal Digital Agency WordPress Theme   Updated February 27, 2025 at 9:28am   6 Most recent comment from aureus_studio:As i said in the other ticket i want to refund this one too. Thanks SecureENT email subscription   Kanik - Minimal Digital Agency WordPress Theme   Updated February 26, 2025 at 7:28pm   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-bu ... Abdessamad Azil License Verification   Kanik - Minimal Digital Agency WordPress Theme   Updated February 21, 2025 at 2:23pm   8 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... TeseoWebDesign Animated title   Kanik - Minimal Digital Agency WordPress Theme   Updated February 19, 2025 at 11:23am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Abdessamad Azil Logo image   Kanik - Minimal Digital Agency WordPress Theme   Updated February 11, 2025 at 7:28pm   4 Most recent comment from Neuron:Hi Abdessamad and Tamiera, Thank you both for being part of our community! Abdessamad, I’m glad to hear that you were able to resolve the issue by changing "Site Logo" to "Image." If you need any fu ...