Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

Public Tickets

taggart2 Process RefundClosed   Captura - Photography Portfolio WordPress Theme   Updated December 5, 2024 at 4:43pm   2 Most recent comment from Neuron:Hi @taggart2, The team has just accepted the refunds, hope in the future our paths will cross again, and we're sorry for your experience. Warmest Regards,NeuronThemes. taggart2 Demo Import Not WorkingClosed   Captura - Photography Portfolio WordPress Theme   Updated December 4, 2024 at 10:37pm   3 Most recent comment from Neuron:Hi, I can't reach the login page, can you please take a look at it? https://ibb.co/rpwgTLX Feel free to ask for anything you need. Kind Regards taggart2 Demo Import Not WorkingClosed   Captura - Photography Portfolio WordPress Theme   Updated December 3, 2024 at 7:37pm   37 Most recent comment from taggart2:Hi , any update on this? taggart2 Not GettingA Response On TicketClosed   Captura - Photography Portfolio WordPress Theme   Updated November 21, 2024 at 4:05am   3 Most recent comment from taggart2:Responded, but did not actually answer any of the questions or provide any new information!  Please help! taggart2 Demo Not ImportingClosed   Captura - Photography Portfolio WordPress Theme   Updated November 15, 2024 at 10:55pm   2 Most recent comment from Neuron:We've just fixed the issue and responded to your ticket, please check it. Kind Regards maraputrina W sign in the headClosed   Captura - Photography Portfolio WordPress Theme   Updated November 13, 2024 at 5:42pm   2 Most recent comment from Neuron:Hi, I've just fixed the issue by installing a fresh copy of the Captura theme, can you please take a look at your site now? Feel free to ask for anything you need. Kind Regards robbie124 Coding visible at the top of the page of website. In mobile and on desktop versionClosed   Captura - Photography Portfolio WordPress Theme   Updated October 29, 2024 at 11:51am   2 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... theondastudio Installation / Installed Template KitsClosed   Captura - Photography Portfolio WordPress Theme   Updated October 7, 2024 at 11:41pm   9 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've reset your site and re-imported the demo data, but the Elementor is stuck in the loading screen, can you please ta ... jmrequiso Manual Selection of portfolio doesn't workClosed   Captura - Photography Portfolio WordPress Theme   Updated October 7, 2024 at 4:14pm   7 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I can't reach your site, can you please take a look at it? https://prnt.sc/KD_v8v2XJSqL Feel free to ask for anything y ... jmrequiso I cannot find Work > Single Type pagesClosed   Captura - Photography Portfolio WordPress Theme   Updated October 4, 2024 at 1:18pm   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards ainglan Refund templateClosed   Captura - Photography Portfolio WordPress Theme   Updated October 3, 2024 at 1:20pm   4 Most recent comment from Neuron:I'll ask the team to accept it. Kind Regards Douglas Slider Revolution Won't ActivateClosed   Captura - Photography Portfolio WordPress Theme   Updated September 25, 2024 at 8:58pm   6 Most recent comment from Neuron:Hi, Sorry for the late reply, The wp-admin is not working, do you mind taking a look at it? Feel free to ask for anything you need. Kind Regards ainglan Demo import failureClosed   Captura - Photography Portfolio WordPress Theme   Updated September 24, 2024 at 4:19pm   6 Most recent comment from Neuron:Hi, Can you please let us know what issues you're experiencing with Elementor, the theme is fully compatible with Elementor and it should work. Please let me know what issues you're facing s ... Robert Licence key for Slider Revolution plus other issuesClosed   Captura - Photography Portfolio WordPress Theme   Updated September 24, 2024 at 9:34am   6 Most recent comment from Neuron:Hi Robert, I've just reset your site and re-imported the demo data, can you please take a look at your site now? Also, there's the page you asked to save: https://venn.photography/home-saved ... ainglan I can't activate themeClosed   Captura - Photography Portfolio WordPress Theme   Updated September 24, 2024 at 8:35am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards