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Public Tickets

arcevg Demo Import Fails   Zaan - Personal Lifestyle Blog and Magazine   Updated 3 days ago   6 Most recent comment from wilo74:Hi arcegv, I'm just coming on to report a demo import fail, please note that this is a public ticket so I can see your log in details, just so you know.   laflorinatablog Missing 'neuron-core.zip'   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 weeks ago   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... Leonard pages   Zaan - Personal Lifestyle Blog and Magazine   Updated July 17, 2025 at 7:14am   7 Most recent comment from Leonard:Of course you don't answer. It's been almost 2 weeks since I bought the theme for the site and you've only helped me with one simple problem. About what's more important, the artic ... Thaniapeck I downloaded the wordpress theme and I'm having an issue with this theme. Neuron shows up in the side bar but zaan doesn't none of the pictures loaded in my media. If this doesn't work I may need to get a refund. It doesn't look how it's advertised.   Zaan - Personal Lifestyle Blog and Magazine   Updated July 13, 2025 at 11:16pm   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... Athanasios Breadcrump Prepend Category Name   Zaan - Personal Lifestyle Blog and Magazine   Updated July 9, 2025 at 2:28pm   15 Most recent comment from Neuron:Hi, We've just released the 1.1.1 version of the Neuron Builder plugin. I've attached the latest version below. Please install it by going to Dashboard > Plugins > Add New Plugin > Upload Pl ... hieu169 Editing Blog page   Zaan - Personal Lifestyle Blog and Magazine   Updated June 25, 2025 at 11:31am   6 Most recent comment from Neuron:Hi, As for the blog page issue, I've fixed it by going to Dashboard > Settings > Reading, and selecting the page as the blog page. https://prnt.sc/PdRvOIuCQ0pR I've just fixed the icons issu ... mauroing Menu problem   Zaan - Personal Lifestyle Blog and Magazine   Updated June 25, 2025 at 10:52am   4 Most recent comment from Neuron:Hi, There was some CSS that was causing this issue, making the parent menu item unclicakble, so I've just fixed it, can you please check your site now? Feel free to ask for anything you need. Kin ... valerio Can activate the license   Zaan - Personal Lifestyle Blog and Magazine   Updated June 23, 2025 at 1:23am   7 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate ... Leslie Demo Import/Neuron Library   Zaan - Personal Lifestyle Blog and Magazine   Updated June 16, 2025 at 10:01am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Nicolas Install Theme problemClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 27, 2025 at 12:40am   2 Most recent comment from Neuron:Hi, After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins. After ... akb14 Refund/Malicious CodeClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 25, 2025 at 6:41pm   1 Most recent comment from akb14:I want a refund on this product. I purchased this theme and installed it two ago with issues and contacted support right away. However, due to the coding on this theme Siteground has shutdown my websi ... hunsclub I can't see the menu on my mobileClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 25, 2025 at 10:35pm   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've just fixed the header issue, can you please take a look at it? Feel free to ask for anything you need. Kind Regar ... marcelmplasse InstallationClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 20, 2025 at 12:25am   4 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... remireguin MenusClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 20, 2025 at 12:09am   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for any ... marcelmplasse InstalationClosed   Zaan - Personal Lifestyle Blog and Magazine   Updated May 15, 2025 at 8:47pm   5 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ...