Public Tickets
Isabella
Unable to Access Purchase Code Activation Page
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
8
Most recent comment from Neuron:Hi Isabella,
Thank you for the update.
I’ve tried accessing the website from my side, but I’m currently seeing a “Restricted access” message, which prevents me from reaching the admin or front ...
nateslaughter Murray
Neuron Core/Theme BuilderClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
nateslaughter Murray
Neuron Builder pluginClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 weeks ago
3
Most recent comment from Neuron:Glad to know you solved it.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Bui ...
Saoudinnfau
Unable to import demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 22, 2025 at 10:17pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hamid Ul Bari
Installation taking too much timeClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 18, 2025 at 7:22am
6
Most recent comment from Hamid Ul Bari:https://interfuel.qa/interprogetti/wp-adminuser: adminpass: Hamid@123plz check only the header, it's not going to be sticky, and remaining leave it
Joana
Interactive home pageClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated October 7, 2025 at 11:27pm
13
Most recent comment from Neuron:Hi Joana,
I've just increased the width of the border under the article titles. Can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Joana
Reset + import demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 25, 2025 at 3:05pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We've already responded to your email.
Feel free to ask for anything you need.
Kind Regards
Asad
theme not activating, and i cant import demo contentClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated August 3, 2025 at 11:25pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's ...
Daniel
Compatibility with WordPress 6.8.x and Upcoming Theme UpdatesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 25, 2025 at 10:59am
15
Most recent comment from Neuron:Hi Daniel,
I've attached all the Ponte demo slider revolution templates, please find them below.
https://we.tl/t-tXtoRG8FC4
Feel free to ask for anything you need.
Kind Regards
afirmalx
Can't change conditionsClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 23, 2025 at 1:08am
7
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
I can't reach your site. Can you please take a look at it?
https://prnt.sc/Iu6YjozonXBF
Feel free to ask for anything y ...
Sohan
Error on whole themeClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated June 5, 2025 at 12:24am
24
Most recent comment from Neuron:Are you sure? The team told me they accepted it almost two weeks ago.
Can you please attach a screenshot of your refund request?
Kind Regards
Saoudinnfau
Unable to import demoClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated May 21, 2025 at 1:56pm
6
Most recent comment from Neuron:Hi,
I do really apologize for missing your ticket for this long. This is not the support we aim to provide to our clients, and we're really sorry for this, but somehow the ticket was marked as so ...
christopheberth
Archive URLClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated April 28, 2025 at 1:36pm
2
Most recent comment from Neuron:Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please go to Dashboard > Neuron > Settings > Portfolio and disable the archive? It will solve the issue.
https://prn ...
mammamiya
button borderClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated March 15, 2025 at 1:49am
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
mammamiya
dots in the footer menuClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated March 5, 2025 at 3:36pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards