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Public Tickets

emzrkwcz Mobile menu popup and page URL changes   Ponte - Interior Design & Furniture WordPress Theme   Updated 3 weeks ago   12 Most recent comment from Neuron:Hi, It seems that's a cache issue because I've tested it on several devices in my office and in all of them it looks good. https://ibb.co/P56cWXj https://ibb.co/Xxq6mjg https://ibb.co/zrHYQb ... Discosuperstar The site is veeryy slow   Ponte - Interior Design & Furniture WordPress Theme   Updated 3 weeks ago   19 Most recent comment from Neuron:Hi WaegliDesign, The Arkhitekton theme doesn't use the Neuron Builder plugin, so you should delete it as it won't work with the theme. You can find the required plugins for the Arkhitekton t ... ugedafita slider editionClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated 3 weeks ago   4 Most recent comment from Neuron:Hi, Please go to Dashboard > SLider Revolution > Click on the edit icon of the Show Slides button on the Homepage Slider template. https://prnt.sc/q1EVT5F-ghko And there will appear the slides, and yo ... viollazyanina Slider Plugin PurchaseClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 11, 2024 at 3:52pm   2 Most recent comment from Neuron:Hi, The author misspelled it, he wrote that you need to paste the Envato Purchase Code, but that's the license of his plugin(Revolution Slider), not the license of our theme. We have purchased an ... jemima20 How do I edit a blog post template?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 6, 2024 at 10:36pm   13 Most recent comment from Neuron:Hi, I went to your site and imported the blog posts, but I can see that you've removed the Ponte theme, can you please re-install it and the Neuron Builder plugin, so I can proceed with the work? ... viollazyanina How to restore slider animationClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 6, 2024 at 5:49pm   11 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes ranaankush Data Importor IssueClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated December 6, 2024 at 12:58pm   14 Most recent comment from Neuron:Hi, It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted. Is there any page that you� ... Cioka Demo importer stuck on loadingClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 22, 2024 at 10:42pm   8 Most recent comment from Neuron:Hi @rociodoleo, We've just responded to your ticket, please check it. Feel free to ask for anything you need. Kind Regards Nicolas How changing portfolio slug?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 19, 2024 at 9:24pm   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... Discosuperstar Problem with FontsClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 16, 2024 at 10:32am   3 Most recent comment from Neuron:Sorry for missing your ticket, and I'm so glad to know you found a solution. Feel free to ask for anything you need. Kind Regards Cioka The menu is not showingClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 14, 2024 at 2:40pm   2 Most recent comment from Neuron:Hi, Can you please take a look at the following article on how to create/edit the header template with Neuron Builder? https://docs.neuronthemes.com/article/143-how-to-create-a-header Feel free to ask ... Carondimoniolo demo menuClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 12, 2024 at 2:44pm   7 Most recent comment from Neuron:Hi, It was only the hamburger menu that was missing, the menu was there, but there was no icon to click to open the menu. If you go to the header template and then find the icon that is linked to the ... jemima20 Menu template missing?Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 8, 2024 at 6:40am   18 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Hanna Your theme CRASHED my website.Closed   Ponte - Interior Design & Furniture WordPress Theme   Updated November 5, 2024 at 7:17pm   4 Most recent comment from Neuron:Hi Niima, We've already helped you with your ticket. Kind Regards iSteff Sticky HeaderClosed   Ponte - Interior Design & Furniture WordPress Theme   Updated October 29, 2024 at 9:39pm   4 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow we missed your ticket, I can see that you've already managed to do that, or am I missing something? https://we.tl/t-Mkw8yqjjLa Feel free to ask for anything ...