Public Tickets
Sohan
Error on whole theme
Ponte - Interior Design & Furniture WordPress Theme
Updated 1 week ago
10
Most recent comment from Neuron:Hi Sohan,
I've just fixed the demo without resetting the site, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
mammamiya
button border
Ponte - Interior Design & Furniture WordPress Theme
Updated 3 weeks ago
4
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
mammamiya
dots in the footer menu
Ponte - Interior Design & Furniture WordPress Theme
Updated March 5, 2025 at 3:36pm
2
Most recent comment from Neuron:Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
bridgewatergatesg
Unable to activate license
Ponte - Interior Design & Furniture WordPress Theme
Updated March 5, 2025 at 2:33am
10
Most recent comment from Neuron:Hi,
I've just fixed the mobile menu issue, please take a look at it.
As for that critical error, I've just checked your site but couldn't find it, are you still facing it?
Feel free to ...
emzrkwcz
Elementor plugin update
Ponte - Interior Design & Furniture WordPress Theme
Updated February 18, 2025 at 11:36am
2
Most recent comment from Neuron:Hi,
Yes, the Neuron Builder 1.0.9.7 is fully compatible with the latest version of Elementor, you can freely update it.
Feel free to ask for anything you need.
Kind Regards
viollazyanina
Slider Plugin PurchaseClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 31, 2025 at 3:00pm
6
Most recent comment from Neuron:Yes, surely.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Ponte ...
Pascal Tomasina
Issue with Elementor Update and Access to Neuron Builder UpdatesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 23, 2025 at 4:08pm
2
Most recent comment from Neuron:Hi Pascal,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/ne ...
ugedafita
shipping methodClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 16, 2025 at 11:06am
5
Most recent comment from Neuron:Very glad to know, feel free to ask for anything you need.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know a ...
Vinycius
Issue with Ponte Theme - Missing Pre-Made Page LayoutsClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 14, 2025 at 9:53pm
5
Most recent comment from Neuron:Hi,
The login credentials aren't working, do you mind taking a look at it?
https://prnt.sc/Z7kAbGIeaTlL
Feel free to ask for anything you need.
Kind Regards
ugedafita
slider editionClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated January 13, 2025 at 12:15pm
12
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronT ...
emzrkwcz
Mobile menu popup and page URL changesClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 20, 2024 at 12:56pm
12
Most recent comment from Neuron:Hi,
It seems that's a cache issue because I've tested it on several devices in my office and in all of them it looks good.
https://ibb.co/P56cWXj
https://ibb.co/Xxq6mjg
https://ibb.co/zrHYQb ...
Discosuperstar
The site is veeryy slowClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 19, 2024 at 12:43pm
19
Most recent comment from Neuron:Hi WaegliDesign,
The Arkhitekton theme doesn't use the Neuron Builder plugin, so you should delete it as it won't work with the theme.
You can find the required plugins for the Arkhitekton t ...
jemima20
How do I edit a blog post template?Closed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 6, 2024 at 10:36pm
13
Most recent comment from Neuron:Hi,
I went to your site and imported the blog posts, but I can see that you've removed the Ponte theme, can you please re-install it and the Neuron Builder plugin, so I can proceed with the work? ...
viollazyanina
How to restore slider animationClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 6, 2024 at 5:49pm
11
Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards, NeuronThemes
ranaankush
Data Importor IssueClosed
Ponte - Interior Design & Furniture WordPress Theme
Updated December 6, 2024 at 12:58pm
14
Most recent comment from Neuron:Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you� ...