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Public Tickets

d_falt Activate NeuronClosed   Gega - Illustration & Artist Portfolio Theme   Updated November 22, 2024 at 9:29pm   16 Most recent comment from Neuron:Hi, That happened because you had both Neuron Builder and Envato Market plugin activated, and the license was not added at the Envato settings. When both plugins are activated the Envato plugin gets t ... Laura van der Reijden Can't see or use theme's blocksClosed   Gega - Illustration & Artist Portfolio Theme   Updated November 21, 2024 at 10:24pm   18 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. https://neuronthemes.com/api/plugins/neuron-build ... bschneersohn00 Mobile Menu Issues HelpClosed   Gega - Illustration & Artist Portfolio Theme   Updated October 16, 2024 at 9:09pm   4 Most recent comment from Neuron:Hi, I've just fixed the issue of the header, can you please take a look at your site? Feel free to ask for anything you need. Kind Regards bschneersohn00 Issues importing template theme into ElementorClosed   Gega - Illustration & Artist Portfolio Theme   Updated September 30, 2024 at 9:17am   3 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. Very glad to know that you found a solution, feel free to ask for anything you need. Kind Regards Gaby Demo ImporterClosed   Gega - Illustration & Artist Portfolio Theme   Updated July 29, 2024 at 10:55am   6 Most recent comment from Neuron:Hi Gaby,I am very sorry for the late reply, we were not working on the weekend.I can't reach your site, can you please take a look at it?- https://gabytaccir.com/wp-adminFeel free to ask for anyt ... phileasweb44 Warning messageClosed   Gega - Illustration & Artist Portfolio Theme   Updated December 22, 2023 at 9:56am   5 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... phileasweb44 License VerificationClosed   Gega - Illustration & Artist Portfolio Theme   Updated November 27, 2023 at 10:45am   2 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ... shihjianan Additional Error Details: Found too many permissions on token. sale:verifyClosed   Gega - Illustration & Artist Portfolio Theme   Updated November 6, 2023 at 9:10am   4 Most recent comment from Neuron:Hi, We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate ... MrKetchup Impossible to modify the headerClosed   Gega - Illustration & Artist Portfolio Theme   Updated August 28, 2023 at 8:24am   6 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I've just fixed it by going to the Header (Default) template and then deleting the button.- https://ibb.co/nc621F4Feel f ... Alan Lee Post Widget not responsive in mobileClosed   Gega - Illustration & Artist Portfolio Theme   Updated July 23, 2023 at 9:32pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... vetakonfeta Neuron activatioClosed   Gega - Illustration & Artist Portfolio Theme   Updated June 29, 2023 at 10:10pm   4 Most recent comment from Neuron:Hi, The wp-admin is not working, can you please take a look at it? I would be so glad to help you solve the issue, but if you already have decided on a refund, for sure we can accept it. Kind Regards Alan Lee Can't import demoClosed   Gega - Illustration & Artist Portfolio Theme   Updated June 19, 2023 at 1:23pm   7 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that aft ... bedirhanakcan1 Video ResizeClosed   Gega - Illustration & Artist Portfolio Theme   Updated June 19, 2023 at 1:02pm   11 Most recent comment from bedirhanakcan1:Hi, I tried that but it doesn't work. I am choosing 16:9, looks normal in edit mode but in published view videos look wider, not 16:9. bedirhanakcan1 Post is not displayingClosed   Gega - Illustration & Artist Portfolio Theme   Updated June 1, 2023 at 1:11am   8 Most recent comment from Neuron:Hi,1) Very glad to know.2) At the query options > exclude, there was set to exclude a post, and now I've just set it to none, so now all the posts are displaying.If you like our theme, please lea ... xCyynical Cannot use Elementor for Single Product ViewClosed   Gega - Illustration & Artist Portfolio Theme   Updated May 29, 2023 at 12:26pm   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Can you please take a look at the following article on how to create and use the single product template?- https://docs.neuro ...