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Public Tickets

Michelle There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.Closed   Minimo - Portfolio & Agency WordPress Themes   Updated January 30, 2024 at 10:30am   6 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards lifeincolor16 fatal error with builder plugin uploadClosed   Minimo - Portfolio & Agency WordPress Themes   Updated December 29, 2023 at 9:08am   11 Most recent comment from Neuron:Just wanted to check if you had a chance to take a look at the video I sent you, is everything alright? decielcoeur Can’t change my url link without my website crashing downClosed   Minimo - Portfolio & Agency WordPress Themes   Updated December 22, 2023 at 9:55am   20 Most recent comment from Neuron:Hi, We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we ... softwareartech PROBLEM WITH INSTALLATIONClosed   Minimo - Portfolio & Agency WordPress Themes   Updated December 12, 2023 at 7:16pm   19 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Monica Problem with license codeClosed   Minimo - Portfolio & Agency WordPress Themes   Updated November 27, 2023 at 7:10am   3 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.Very glad to know that you found the solution, please let me know if you still need help.Feel free to ask for anything you nee ... Samir_Aly Problem Activiting neuronbuilder plugin and importing the demo contentClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 18, 2023 at 8:11pm   18 Most recent comment from Neuron:Hi Samir,1) I've just fixed that issue, please take a look at the mobile menu now.2) That portfolio item is included in the demo importer, I just found it on your site: https://fritill.me/portfo ... decielcoeur Website crashClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 18, 2023 at 9:11am   10 Most recent comment from Neuron:Hi, I'm sorry for the late reply, I had to take Friday off due to personal reasons, and we weren't working during the weekend, we'll try to cover as much as possible from now on. I' ... decielcoeur After sales servicesClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 18, 2023 at 9:11am   5 Most recent comment from Neuron:Hi, I'm sorry for the late reply, I had to take Friday off due to personal reasons, and we weren't working during the weekend, we'll try to cover as much as possible from now on. I' ... Samir_Aly Theme features and plugins are not there or not working , the theme is not complete and missing many featuresClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 14, 2023 at 7:03am   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards Jako refundClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 10, 2023 at 12:13pm   2 Most recent comment from Neuron:Hi Jako,I am very sorry for the late reply, we were not working on the weekend. Can you please contact the Envato team, because we can't refund the support, as it is required in the first purchas ... decielcoeur Bugs with my websiteClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 6, 2023 at 12:28pm   3 Most recent comment from decielcoeur:Yes I had an answer 3 hours ago. Thank you. They are telling me the Dev team will look into it. I can't wait for my website to be fixed. Thank you! Chris Kokkiniotis ElementorClosed   Minimo - Portfolio & Agency WordPress Themes   Updated September 4, 2023 at 7:40am   3 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anyt ... Joanna Gaweda Bugs in templateClosed   Minimo - Portfolio & Agency WordPress Themes   Updated July 12, 2023 at 11:21am   2 Most recent comment from Neuron:Hi, I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-b ... decielcoeur Demo importClosed   Minimo - Portfolio & Agency WordPress Themes   Updated May 25, 2023 at 12:13am   6 Most recent comment from Neuron:Hi,I've just checked your site and saw that you've imported the Minimo demo data, and generally, everything was alright, I saw some minor issues but I've just fixed them.You can view th ... FatbirdCreative Demo ImportClosed   Minimo - Portfolio & Agency WordPress Themes   Updated May 19, 2023 at 1:18am   5 Most recent comment from Neuron:Hi Noelle,I saw that you didn't have the Neuron Builder plugin installed on your site, so I've just installed it and now you have to activate its license. Video tutorial.After you activate t ...