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  Public Ticket #3550122
fatal error with builder plugin upload
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  • lifeincolor16 started the conversation

    Fatal error during Neuron builder plugin upload. I reverted it and tried with both the main theme and child theme and both had issues.

    Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/lifeincolordesigns.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/customer/www/lifeincolordesigns.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod('get_site_editor...') #1 /home/customer/www/lifeincolordesigns.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): NeuronModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/lifeincolordesigns.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/lifeincolordesigns.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreComm in /home/customer/www/lifeincolordesigns.com/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php on line 36

  •  867
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • lifeincolor16 replied

    Hi, it worked and it worked all day, but now I'm having this error. Thank you!

    Attached files:  Screenshot 2023-12-27 at 11.15.05 PM.png

  •  867
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • lifeincolor16 replied

    https://lifeincolordesigns.com/wp-admin/

    what's your email? I can make you a user

  •  867
    Neuron replied

    This is our email: [email protected]


  • lifeincolor16 replied

    Just sent. thanks so much - I LOVE the theme.

  •  867
    Neuron replied

    I've just checked your site but can't find the issue, can you please let me know what actions you take on your site that you're facing the issue, or if the issue is on a specific page, can you please attach the URL?


  • lifeincolor16 replied

    If you go into Pages > click on any of the Elementor pages, the error occurs.

  •  867
    Neuron replied

    For me, everything's showing alright with no errors, please check the attached video, or am I doing something wrong?

    https://we.tl/t-H1kxbFDUWd

    Kind Regards


  •  867
    Neuron replied

    Just wanted to check if you had a chance to take a look at the video I sent you, is everything alright?