Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

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Public Tickets

production563 mobile menu   Nikaia - Minimal & Creative WordPress Theme   Updated 8 hours ago   6 Most recent comment from Neuron:Hi, The issue seems to be fixed, can you please take a look at it? https://prnt.sc/qgN8EoiIYmMW Feel free to ask for anything you need. Kind Regards production563 Affichage menu de navigationClosed   Nikaia - Minimal & Creative WordPress Theme   Updated December 4, 2024 at 10:34pm   15 Most recent comment from Neuron:Hi, When you switch your WordPress site from the temporary domain to your real domain, the internal links can still work if we handle the migration properly. Here’s how we’ll ensure everything tra ... amberkeogh90 Header not showing mobile viewClosed   Nikaia - Minimal & Creative WordPress Theme   Updated October 18, 2024 at 8:42pm   8 Most recent comment from Neuron:Hi, To help troubleshoot the issue with the Elementor form submissions not being received, here are a few things to check and try: 1. Check the Email Logs Ensure that the website is sending emails. So ... tarovine1 Plugins installationClosed   Nikaia - Minimal & Creative WordPress Theme   Updated September 23, 2024 at 8:09am   2 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Pl ... davidemerlino Menu CartClosed   Nikaia - Minimal & Creative WordPress Theme   Updated November 30, 2023 at 7:02am   2 Most recent comment from Neuron:Hi, It can be changed on the menu-cart file of the Nikaia theme (template-parts/menu-cart.php), but please be careful as it can break your site down, if you want I can help you change that, I also sug ... Denise Gilbert hackClosed   Nikaia - Minimal & Creative WordPress Theme   Updated November 6, 2023 at 5:33pm   2 Most recent comment from Neuron:Hi Denise,I'm sorry to hear about the recent hacking issues on your website. It's crucial to address this matter promptly to ensure the safety and integrity of your online presence. Here are ... MAXINEHARDCASTLE fatal errorClosed   Nikaia - Minimal & Creative WordPress Theme   Updated October 30, 2023 at 12:01pm   4 Most recent comment from Neuron:Hi,Please uninstall the plugin by going to Dashboard > Plugins > Neuron > Core. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add N ... MAXINEHARDCASTLE License VerificationClosed   Nikaia - Minimal & Creative WordPress Theme   Updated October 27, 2023 at 5:24am   6 Most recent comment from Neuron:Hi,I saw that you didn't have the Neuron Builder plugin on your site, so I've just installed it by going to Appearance > Install Plugins, can you please try to activate the license now?- ht ... Rodrigo Marques Update your theme. URGENT! I need a perfect demo importClosed   Nikaia - Minimal & Creative WordPress Theme   Updated September 11, 2023 at 12:16pm   6 Most recent comment from Neuron:Hi Rodrigo, I've just re-imported the demo data, can you please take a look at it? I've really tried to make it look 1:1 with the demo, but if you see anything that's not right, please ... Rodrigo Marques ​Does your theme have its own definitions, like some themes?Closed   Nikaia - Minimal & Creative WordPress Theme   Updated September 6, 2023 at 10:20am   2 Most recent comment from Neuron:Hi, For all our Neuron themes especially those that are made via the Neuron Builder, we don't have custom theme options that usually can be found at Appearance > Customize. We don't have th ... Denise Gilbert icon to go to another pageClosed   Nikaia - Minimal & Creative WordPress Theme   Updated September 4, 2023 at 8:56am   8 Most recent comment from Neuron:Very glad to knowWe've already responded to your other ticket.Kind Regards Denise Gilbert TemplateClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 30, 2023 at 2:02am   32 Most recent comment from Neuron:Hi Denise,Go to Elementor > System Info, and check whether Elementor's Library is connected or not. Go to Elementor > Tools and synchronize the library. Click on “sync library” in the “tool ... Denise Gilbert Product ImageClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 28, 2023 at 8:50am   2 Most recent comment from Neuron:Hi Denise,I am very sorry for the late reply, we were not working on the weekend.Please take a look at the following article on how to edit the Single Product template.- https://docs.neuronthemes.com/ ... Denise Gilbert numbers in the headers menuClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 28, 2023 at 8:49am   6 Most recent comment from Neuron:Hi,At the Nav Menu widget on the header template, there was added some CSS code do add the numbers, so I've just removed that code.Feel free to ask for anything you need.Kind Regards Denise Gilbert RefundClosed   Nikaia - Minimal & Creative WordPress Theme   Updated August 16, 2023 at 7:08am   2 Most recent comment from Neuron:Hi Denise,We really want you to help solve all the issues you have, as for the holiday, we won't be completely off, our support team will be able to get back to you time by time.Feel free to ask ...