Hello, I have made a website on a Ponte template. Using demo content, didn't change the blocks much. But my website takes a long time to load. Even such a simple page as Contacts opens with a delay.
Scanned through Gtmetrix, pls see attached report.
For comparison, your demo version https://neuronthemes.com/ponte/ works great, just flies. Loaded in 1.8 sec. Please see how my website loads((
I'm really looking forward to solving the problem, because the website is almost ready, but I can't post it, with such a problem of lags.
I am very upset because I spent a lot of time filling it with content. What should I do to make my site work as fast as your demo?
1) I have compressed images 2) I used w3 total cacher 3) When I have activate Autoptimize, it has broke my site
Important! Once again, I draw your attention to the fact that even such a simple page as Contacts opens with a delay. https://shtorkin.com/new/kontakty/ I didn't make any significant changes to this page. I even left the photo from the demo.
Your demo works perfectly, how can I make my site, which is made on the Ponte template, work the same way?
Please analyze the work of my site (see attachment) and help to understand the reason for the slowdowns. The site is ready, but I have not been able to publish it for a month because of the slowdowns.
Hi, Today I copied the files and the database to a new clean account, on a hosting with a Litespeed web server, tailored for wordpress sites. To completely eliminate all the nuances that can affect the speed of work.
Subjectively, the site started working a little faster, but there is still a delay before opening pages.
Attached is a new GTmetrix report. A lot of scripts from the theme are loading. Please take a look and find the reason for the slowdowns.
Question number two: what to do with the license on the old copy of the site? Should it be deactivated? How?
Please help me solve the following problem: in the mobile version, when I press the screen and move my finger left and right, the entire page also moves. This happens ONLY on the main page, all other pages are fixed. How can I fix this? So that the main page does not move left and right. (pls see attached)
I've just checked, in mobile browser Chrome and Firefox everything is fine, the page does not move from side to side, but it seems there was no problem in them.
This happens in the Safari browser on the iPhone. Please check and fix it.
It seems that an horizontal scroll was caused by one of the page items, so I've just added the following CSS at the Elementor's Site Settings > Custom CSS, can you please check your site now?
1. During the update of Elementor plugin to version 3.26.0 I have received error message (pls see attached 1) 2. After this update I can't open pages for editing, the area on the left doesn't load (pls see attached 2) 3. After this update "Posts" element not displayed (pls see attached 3)
Now I have restored the site from backup. But how do I update the Elementor plugin?
If your editor widget panel does not load this could also mean that your server has not met the minimum requirements demanded by Elementor. You need to make sure that all components on your system meet the minimum requirements. Check for these minimum requirements:
WordPress: Version 6.0 or higher
PHP: Version 7.4 or higher
Database: MySQL 5.6 or higher / MariaDB 10.0 or higher
Memory Limit: 128 MB or greater
Can you please check the following article for more?
Hi, thank you for the reply. I have checked, the server is fine and meets min requirements.
After the update of Elementor plugin to version 3.26.0 - "Posts" elements is not displayed correctly on the some pages (pls see attached nr.3 in my previous message).
Instead of displaying posts, an big empty field is displayed. In the editor I tryied resaved everything as needed, but on the finished page it does not display as it does in the editor.
We've just released an update of the Neuron Builder plugin (1.0.9.6), I've attached the latest version of it, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
Hello,
I have made a website on a Ponte template. Using demo content, didn't change the blocks much. But my website takes a long time to load. Even such a simple page as Contacts opens with a delay.
Scanned through Gtmetrix, pls see attached report.
For comparison, your demo version https://neuronthemes.com/ponte/ works great, just flies. Loaded in 1.8 sec.
Please see how my website loads((
I'm really looking forward to solving the problem, because the website is almost ready, but I can't post it, with such a problem of lags.
I am very upset because I spent a lot of time filling it with content.
What should I do to make my site work as fast as your demo?
Regards,
Vladimir
Attached files: GTmetrix-report-shtorkin.com-20241127T154718-SAMQ1Ci3.pdf
Hi,
I'm sorry for the late reply, it's the weekend and we're only working part-time.
I would suggest you three things about how to increase the speed of your website.
1) Compress images to lower resolutions and smaller image sizes.
2) Use a cacher(we use w3 total cacher). https://wordpress.org/plugins/w3-total-cache/
- Right after install go to general settings and enable page cache.
3) Install autoptimize to combine all CSS files in one file and all JS files in one file, just like we do in our demo.
- https://wordpress.org/plugins/autoptimize/
Feel free to ask for anything you need.
Kind Regards
Hello,
Thank you for your reply.
1) I have compressed images
2) I used w3 total cacher
3) When I have activate Autoptimize, it has broke my site
Important!
Once again, I draw your attention to the fact that even such a simple page as Contacts opens with a delay.
https://shtorkin.com/new/kontakty/
I didn't make any significant changes to this page. I even left the photo from the demo.
Your demo works perfectly, how can I make my site, which is made on the Ponte template, work the same way?
Please analyze the work of my site (see attachment) and help to understand the reason for the slowdowns.
The site is ready, but I have not been able to publish it for a month because of the slowdowns.
Regards,
Vladimir
Attached files: GTmetrix-report-shtorkin.com-20241127T154718-SAMQ1Ci3.pdf
Hi Vladimir,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Today I copied the files and the database to a new clean account, on a hosting with a Litespeed web server, tailored for wordpress sites. To completely eliminate all the nuances that can affect the speed of work.
Subjectively, the site started working a little faster, but there is still a delay before opening pages.
Attached is a new GTmetrix report.
A lot of scripts from the theme are loading. Please take a look and find the reason for the slowdowns.
Question number two: what to do with the license on the old copy of the site? Should it be deactivated? How?
Regards,
Vladimir
Attached files: GTmetrix-report-shtorkin.xyz-20241203T113418-kp1VfHNY.pdf
Hello,
Have you seen my reply?
Two days have passed and no one has responded.
Regards,
Vladimir
Hi Vladimir,
We've just responded to an email you sent us, can you please check it?
Feel free to ask for anything you need.
Kind Regards
Hello,
Thank you for your help.
Please help me solve the following problem: in the mobile version, when I press the screen and move my finger left and right, the entire page also moves. This happens ONLY on the main page, all other pages are fixed. How can I fix this? So that the main page does not move left and right. (pls see attached)
Best regards,
Vladimir
Attached files: ScreenRecording_12-07-2024 15-07-17_1.mp4
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just fixed that issue, can you please check your homepage on mobile now?
Feel free to ask for anything you need.
Kind Regards
Hello,
What exactly did you do?
I've just checked, in mobile browser Chrome and Firefox everything is fine, the page does not move from side to side, but it seems there was no problem in them.
This happens in the Safari browser on the iPhone.
Please check and fix it.
Best regards,
Vladimir
Hi,
It seems that an horizontal scroll was caused by one of the page items, so I've just added the following CSS at the Elementor's Site Settings > Custom CSS, can you please check your site now?
html, body { overflow-x: hidden; }Feel free to ask for anything you need.
Kind Regards
Hello,
Thank you for your help.
Now I have another issue:
1. During the update of Elementor plugin to version 3.26.0 I have received error message (pls see attached 1)
2. After this update I can't open pages for editing, the area on the left doesn't load (pls see attached 2)
3. After this update "Posts" element not displayed (pls see attached 3)
Now I have restored the site from backup. But how do I update the Elementor plugin?
Best regards,
Vladimir
Attached files: 1. Снимок экрана 2024-12-16 221611.png
2. Снимок экрана 2024-12-16 223036.png
3..png
Hi,
If your editor widget panel does not load this could also mean that your server has not met the minimum requirements demanded by Elementor. You need to make sure that all components on your system meet the minimum requirements. Check for these minimum requirements:
Can you please check the following article for more?
Feel free to ask for anything you need.
Kind Regards
Hi,
thank you for the reply. I have checked, the server is fine and meets min requirements.
After the update of Elementor plugin to version 3.26.0 - "Posts" elements is not displayed correctly on the some pages (pls see attached nr.3 in my previous message).
For example, I noticed this bug on the following pages:
https://shtorkin.xyz/shtory_i_tyuli/
https://shtorkin.xyz/yaponskie_shtory/
https://shtorkin.xyz/avtomatika/
https://shtorkin.xyz/
Instead of displaying posts, an big empty field is displayed.
In the editor I tryied resaved everything as needed, but on the finished page it does not display as it does in the editor.
At the same time, on the other pages everything is displayed as it should. As example: https://shtorkin.xyz/verticalnye_jaliuzi/
How can I fix this issue so that everything displays as it should?
Regards,
Vladimir
Hello,
Have you seen my reply? Two days have passed and no one has responded.
Regards,
Vladimir
Hi,
We've just released an update of the Neuron Builder plugin (1.0.9.6), I've attached the latest version of it, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
I tried this plugin (for the arkhitekton theme) and it crashed my entire website.
Hi WaegliDesign,
The Arkhitekton theme doesn't use the Neuron Builder plugin, so you should delete it as it won't work with the theme.
You can find the required plugins for the Arkhitekton theme by going to Dashboard > Appearance > Install Plugins.
Feel free to ask for anything you need.
Kind Regards