Thank you for your quick response!. Yes, I am sure that I have installed the latest version. The problem is that the portfolios can be viewed on a PC, but they do not appear on mobile phones. It is a very serious problem for me because I am a professional photographer and my clients cannot see my photos. I am waiting for your help.
Hello again. I thought I had the latest version, because it doesn't give me the option to update and I see that it is 1.2.2 and in your email it says 1.2.3. How can I get this latest version? It is not available in my themesforest download panel.
Thank you very much! But I have updated the theme you sent me and it still gives display errors on the mobile. Do you want me to send you the username and password for my WordPress?
Hi again, I'm seeing that other users are having the same display problem on mobile due to Elementor issues: https://neuronthemes.ticksy.com/ticket/3818332 If you can't give me a solution today, I'll have to ask for a refund for the theme. I'm losing customers because of this problem. Please, I need an answer.
Hi David,
Please make sure that you're running the latest version of the Arteon theme.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Thank you for your quick response!. Yes, I am sure that I have installed the latest version. The problem is that the portfolios can be viewed on a PC, but they do not appear on mobile phones. It is a very serious problem for me because I am a professional photographer and my clients cannot see my photos. I am waiting for your help.
THANKS!
Hello again. I thought I had the latest version, because it doesn't give me the option to update and I see that it is 1.2.2 and in your email it says 1.2.3. How can I get this latest version? It is not available in my themesforest download panel.
Attached files: versio1.2.2.JPG
Hi David,
I've attached the latest version of the Arteon theme, please find it below.
Feel free to ask for anything you need.
Kind Regards
Thank you very much! But I have updated the theme you sent me and it still gives display errors on the mobile. Do you want me to send you the username and password for my WordPress?
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Good morning, Please let me know if it will be possible to solve the problem. It is urgent for me to be able to view my website from a mobile device.
Thank you and I look forward to a response.
Hi again, I'm seeing that other users are having the same display problem on mobile due to Elementor issues: https://neuronthemes.ticksy.com/ticket/3818332
If you can't give me a solution today, I'll have to ask for a refund for the theme. I'm losing customers because of this problem. Please, I need an answer.
Any news?? Please tell me something about the display problem on the mobile.
Best
Hi,
The wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi David,
I've just fixed the issue by adding the following CSS at Appearance > Customize > Additional CSS.
.wow { opacity: 1 !important; visibility: visible !important; }Feel free to ask for anything you need.
Kind Regards
Now it works fine! THANKS!!!
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes