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  Public Ticket #3793933
Neuron Core plugin conflicts wit Elementor
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Comments

  •  1
    patriciabonadia started the conversation

    Hello, 
    I just bought the theme Arkhitekton and right after a fresh installation I got Elelmentor Widget Panel not loading and it had the continuously spinning “Loading” icon. I went through solution guide such: php memory limit, server config and Plugin Conflict.  All plugins are up to date, as it was a fresh new website isntallation. 

    By disabling Plugins, one by one, I found Neuron Core plugin is causing the conflict with Elementor.

    -----------------------------------------
    I kept searching and found this post (last three messages): https://neuronthemes.ticksy.com/ticket/3017570/

    My settings are: 
    Arkhitekton Theme Version 1.3.4
    Neuron Core version 1.2.9

    I rolled back the Elementor down to version 3.25.0.  Did not work at all !!!!   3.20.2
    Neuron Core still causing conflict with Elementor.

    Then I got a message from Wordpress (image attached): 
    ******
    Compatibility Alert - Some of the plugins you’re using have not been tested with the latest version of Elementor (3.26.3). To avoid issues, make sure they are all up to date and compatible before updating Elementor.

    Plugin Neuron Core  Tested up to Elementor version 3.16.6
    ******* 

    It seems Plugin Neuron Core is a way out dated.  

    >>>> Support team, can you please hekp to fix the issue? 



  •  968
    Neuron replied

    Hi,

    Sorry for the late reply, we're on holiday.

    I've led the issue to the dev team and will get back to you as soon as I get any updates.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    patriciabonadia replied

    Support team, any updat to my ticket? 
    I am still not able to use your Theme. 

  • cxis_itsupport replied

    Experiencing similar issue to patriciabonadia's, with exception using Torfa theme. With Neuron Core plugin activated spinning wheel continuously shows in Elementor editing panel - editing is effectively disabled. Neuron Core version is 1.0.2. Elementor/Elementor Pro plugins are latest versions.

  •  968
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.5
    Neuron Core Plugin 1.3.1

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    @cxis_itsupport, can you please create a new ticket as you're using the Torfa theme?

    Feel free to ask for anything you need.

    Kind Regards


  • cxis_itsupport replied

    See latest reply addresses Arkhitekton theme. Should I enter a separate ticket to address issue with Neuron Core / Torfa theme / Elementor dysfunctionality?

  •   patriciabonadia replied privately
  •  968
    Neuron replied

    Hi,

    @patriciabonadia, can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    @cxis_itsupport, please create a new ticket for the Torfa theme.

    Feel free to ask for anything you need.

    Kind Regards


  • courtensg replied

    I'm having the same issue. My versions are already up to date as in ticket described:

    Arkhitekton Theme Version 1.3.5
    Neuron Core Plugin 1.3.1


  •  968
    Neuron replied

    Hi,

    Please install a fresh copy of the Neuron Core plugin to solve the issue.

    Feel free to ask for anything you need.

    Kind Regards


  • courtensg replied

    That worked for me, thanks

  •  968
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  •  1
    patriciabonadia replied

    NeuronThemes team,
       It fixed the Neuron Core plugin conflict with Elementor after install the shared on the link below.
       Highly appreciated.

  • canremix replied

    Hi, 
    i have the same problem with my page and nothing works anymore!!! My page Crashed and i cant find or install the new update of the Neuron Builder for my "Ponte" Theme. Where i can find it.

    Please help!

  •  968
    Neuron replied

    Hi @canremix,

    The Ponte theme uses the Neuron Builder plugin, and not Neuron Core as the Arkhitekton theme, so you can find the latest version of the Neuron Builder plugin in the link below.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    If the latest version of the plugin doesn't solve the issues you're having, please create a new ticket so we can help you.

    Feel free to ask for anything you need.

    Kind Regards


  • amoresults replied

    I am using the Arkhitekton theme also - followed the instructions below and installed a fresh copy of the Neuron Core and it is not working with Elementor. Should I create a new ticket or can you help?

  •  968
    Neuron replied

    Hi @amoresults,

    The latest version of the Neuron Core plugin should fix the issue, but if not, please create a new ticket so we can help you.

    Feel free to ask for anything you need.

    Kind Regards


  • Lindsay de Villiers-Husada replied

    I have the same issue but the latest version of the Neuron Core link isnt working

    I uploaded the Envato Market plugin and if I follow the steps creating a Token, I do get to see my purchased Amartha theme, but no updates or plugins and updates.

    2584542472.png
  •  1
    mejisan replied

    Hi Neuron team, 

    I am also facing similar issues with the latest version of Elementor, Kyoto v1.2.3 and Neuron Core for Kyoto v1.0.1 (uploaded manually)

    I have also tried deleting the Neuron Core plugin after updating the Kyoto theme via Envato and then installing it from Appearance> Install Plugin; however, it still does not work and installs Neuron Core v1.0.0.

    The logs show multiple errors relating to "Creation of dynamic property Kirki_Toolkit::$modules is deprecated in ....... public_html/wp-content/plugins/neuron-core-kyoto/includes/plugins/...


  •  968
    Neuron replied

    Hi,

    We're going to release updates for the Amartha and Koyoto themes, I'll let you both know when updates are released so you can use them on your website.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    mejisan replied

    Thanks. Do you have any timelines for the update, and can you confirm if it will resolve the issue?"

  •  968
    Neuron replied

    Hi @mejisan,

    The update of the Kyoto theme will be released today, but can you please create a new ticket so I can provide you with the updated version and you don't have to wait for it until the team releases.

    Feel free to ask for anything you need.

    Kind Regards


  •  968
    Neuron replied

    @Lindsay,

    As for the Amartha theme, we've already released the new update of the Amartha theme and Neuron Core plugin.

    Amartha Theme Version 1.2.4
    Neuron Core Plugin 1.0.2

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Lindsay de Villiers-Husada replied

    Thank you for the update! It's working!

  •  968
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  •  1
    mejisan replied

    hi there

    I'm not currently able to submit a ticket. When /where is the update available today if I seek it out myself?

  •  968
    Neuron replied

    Please reach us via email at: [email protected]


  •  2
    Alejandra replied

    Hello, I'm having the same problem as Patricia with the Arkhitekton theme. My Elementor Widget Panel won't load and is constantly stuck on loading.

    My version of Arkhitekton is the correct one (1.3.5) but the Neuron version was 1.3. I updated it from https://envato.com/market-plugin/ according to the instructions I read here, it was updated, but the problem still persists.

    I tried to download it again from a We Transfer link you sent to someone else, but it has already expired.

    I can't edit my website!!! Can you help me please?

    It is important to note that when I updated, some things were deleted from some tabs :(

     
  •  968
    Neuron replied

    Hi Alejandra,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please create a new ticket so we can help you?

    Feel free to ask for anything you need.

    Kind Regards


  •  2
    Alejandra replied

    Please help me with this issue here. I can't submit a separate ticket because I would have to extend my support again, and I'm not going to do that. Last year, I extended my support and you never fixed the problem I was having. I had to completely redesign my website because of your lack of support. Now, I'm facing this Elementor editor issue, which is clearly your fault, and you're asking me to pay for more support? Please, I need to edit my website urgently!

    I'm having the same problem as Patricia with the Arkhitekton theme. My Elementor Widget Panel won't load and is constantly stuck on loading.

    My version of Arkhitekton is the correct one (1.3.5) but the Neuron version was 1.3. I updated it from https://envato.com/market-plugin/ according to the instructions I read here, it was updated, but the problem still persists.

    I tried to download it again from a We Transfer link you sent to someone else, but it has already expired.

    I can't edit my website!!! Can you help me please?

    It is important to note that when I updated, some things were deleted from some tabs :(

  •  968
    Neuron replied

    Please reach us via email at [email protected], we'll help you via email.

    Kind Regards


  •  1
    borghe78 replied

    Hi Neuron Team, 
    I’m using the Arkhitekton theme and I have the same problem of Patricia & Alejandra.
    When I go to edit pages with Elementor Pro, the widget panel is not loaded and it had the continuously spinning loading icon. I’m not able to access the editing commands, what can I do?

    I know that the problem is Neuron Core plugin, my Version is 1.3, I know there is now a 1.3.1 version, can I have a direct link to download the new version?

    My Arkhitekton Theme is Version 1.3.5. I tried to download it again from a We Transfer link you sent to someone else, but it has already expired.


    Thank You in advance! :-)

    Attached files:  Schermata 2025-02-03 alle 12.42.28 (2).png

  •  968
    Neuron replied

    Hi everyone,

    I have attached an updated version of the Neuron Core plugin, it will solve the issues you're having.

    • https://getshared.com/nGRRcHGP

    Feel free to ask for anything you need.

    Kind Regards


  •  2
    Alejandra replied

    Thank you Neuro Team, my problem was resolved by downloading the plugin from the Get Shared link:

    https://getshared.com/nGRRcHGP The only bad thing was that I had to redo 6 containers that were deleted, I mention it so that you take it into account in the future with new updates, because it is illogical that some things already done are lost every time it is updated.

  •  968
    Neuron replied

    Hi Alejandra,

    Thanks for your feedback. We're so sorry about that. Are you sure the containers were deleted by the plugin update?

    We'll check the plugin files and make sure it doesn't happen again.

    Feel free to ask for anything you need.

    Kind Regards


  •  2
    Alejandra replied

    Hi, I was referring to the fact that the content inside the container was deleted and the container was left empty, therefore, I had to redo the design and the content that was inside the container.

  •  1
    mejisan replied

    Hi there, I'm on Kyoto and have updated the theme recently as per Amar's provided link on 22 Jan (via email). 

    Unfortunately it seems my shop page https://melodylakerart.com/shop/ is now not displaying my products on mobile  - instead its just getting stuck displaying the text  'products loading' with the wheel going round and round.

    Weirdly when I hit the page numbers at the bottom a bit sometimes I can get some  products to display but I've not been able to figure out what exactly does it.

    Can you release a fix for this please? 

  •  968
    Neuron replied

    Hi @mejisan,

    I am very sorry for the late reply, we were not working on the weekend.

    Please create a new ticket or reach us via email at [email protected] so that we can help you with the Kyoto theme.

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    mejisan replied

    Hi, It seems the problem may have fixed itself somehow. I did email but never heard back from you :( 

    I also wanted to ask about this message im getting in wordpress and ask if you have plans to fix this while youre updating the theme? 

    Your theme (Kyoto Child theme of kyoto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
    -Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    -If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

    And last but not least, how do i edit the share menu on the shop page? I found that i can turn it on and off in customize settings, but how do i add or remove the share icons i want and add the relevant urls to them? In the place where you turn it on and off it says to ensure you have neuron share plugin, but i understand that's been got rid of and replaced by neuron plugin which I have, but i stillcant see where to do this?

  • Brittany replied

    Hello ~

    I also need to update the Neuron Core plugin for the Arkhitekton theme. The file links shared in this thread have expired. Please share a new link.

    Thank you!

  •  968
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.7
    Neuron Core Plugin 1.3.2

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards