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  Public Ticket #2327055
outdated copies of some WooCommerce template files
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Comments

  • sesejose started the conversation
    March 13, 2020 at 3:15pm

    Hi! I have a issue with Arteon,: Your theme (Arteon Child) contains outdated copies of some WooCommerce template files. could you please guide me to solve this!? I need to work urgently on the theme set some products up. Thanks.

  •  675
    Neuron replied
    March 14, 2020 at 4:52pm

    Hi,

    Please install the latest version of Arteon, make sure that you're running on version 1.2.0.

    Feel free to ask for anything you need.

    Kind Regards

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  • sesejose replied
    March 15, 2020 at 6:22am

    Thanks!

  •  675
    Neuron replied
    March 15, 2020 at 3:48pm

    You're welcome anytime, feel free to ask for anything you needsmile.png

    Kind Regards

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  • sesejose replied
    March 17, 2020 at 1:55pm

    Hello there, 

    I have an issue. I am working with Arteon, and I would like to make bolder the font at the main Menu. Even if I am setting font with variant 700 at Customize > Typography > General, it remains in its normal variant.

    Could you tell me where I can set it up? 

    Thanks!

  •  675
    Neuron replied
    March 18, 2020 at 1:33pm

    Hi,

    I am very sorry for the late reply.

    It seems like the option is not able to override it, until we fix the option and release an update for that, please add the following style in Appearance > Customize > Additional CSS.

    ul.menu.m-header-default-menu li.menu-item>a {
        font-weight: 700 !important;
    }

    Kind Regards

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  • sesejose replied
    March 26, 2020 at 7:52pm

    Hello, 

    thanks for response, another issue has arisen. I am trying to HIDE the shopping cart icon from the Header Menu, it is HIDE on customize but it is still there.. could you help me to solve it? Thanks!

    http://defcon8.com/

  •  675
    Neuron replied
    March 27, 2020 at 1:52pm

    Hi,

    Please check as well in the Page Settings > Header Settings, it could be that the settings is not being inherited from there.

    Kind Regards

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  • sesejose replied
    March 31, 2020 at 8:02am

    Hi, thanks for your response! It was solved.

    A new issue comes up: I have installed and activated Polylang plugin, in order to have the site in several languages, but after set it up, the site appears destroyed. Is that happen because an incompatibility with Arteon Theme or what? When I deactivate the plugin the site runs as normal. What's could be?

  •  675
    Neuron replied
    April 1, 2020 at 11:22am

    Hi,

    I am sorry for the late reply, I hope for an understanding in these times.

    Actually, Polylang is fully compatible with Arteon, the only reason that it could fail is from the maximum execution time of your host.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

    Feel free to ask for anything you need.

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • sesejose replied
    April 5, 2020 at 2:22pm

    Hi, 

    sorry but it does not works yet. It's what I have on php.ini:

    memory_limit = 268435456;
    post_max_size = 67108864;
    safe_mode = off;
    upload_max_filesize = 67108864;

    and this is what I did:

    memory_limit = 268435456;
    post_max_size = 67108864;
    safe_mode = off;
    upload_max_filesize = 67108864;
    max_execution_time = 400;
    max_input_vars = 4000;

    I am not sure if I did it correct, but when I added these two lines bellow (with Notepad) and activated Polylang plugin the problem persist (also by editing the .htaccess file). Could you please check it out?

    Thanks!

  •  675
    Neuron replied
    April 7, 2020 at 3:33pm

    Hi,

    I am very sorry for the late reply.

    I have installed Polylang in my localhost with Arteon, no issues appeared.

    Can you please try these two things:

    1) Install and activate all plugins(required + recommended).

    2) Try to log the PHP issues.

    - https://wordpress.org/plugins/error-log-monitor/

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • sesejose replied
    May 1, 2020 at 7:45pm

    Hello there, 

    thanks for the previous answer. The issues with Polylang was solved. Now I'm trying to find out how to change the confirmation message after send a message by the Contact form at the website. I have been on Contact on my dashboard / Messages but it seems like the messages right there are not related to this (see pic in attachment), and I would actually like to edit the messages to the languages that I have on the site. Could you please help me with that!? Thanks!

  •  675
    Neuron replied
    May 3, 2020 at 3:45pm

    Hi,

    Please go to WordPress Dashboard > Contact. https://prnt.sc/sa6uto

    - https://prnt.sc/sa6v68

    Kind Regards

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  • sesejose replied
    May 3, 2020 at 6:52pm

    Hi!

    thanks, but not, I have been there but changes does not reflect on the message that I am talking about (see attachment). Where it could be? Could be try something else?

  •  675
    Neuron replied
    May 4, 2020 at 11:32pm

    Hi,

    Can you please double-check the attachment, I haven't received anything. Please highlight me with a screenshot what you're seeing there.

    Feel free to ask for anything you need.

    Kind Regards

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  • sesejose replied
    May 5, 2020 at 6:41pm

    Ok, I have meant on the previous mail.. 4 days ago on Friday at 7:45pm 

    I am sending it now again.

  •  675
    Neuron replied
    May 5, 2020 at 9:43pm

    Hi,

    Have you checked in the message tab? https://prnt.sc/sbjs57

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • sesejose replied
    May 7, 2020 at 6:42am

    Yes I did! but It does not works. Also messages on the Message Tag are in Spanish and the message after send is English.. no related between them. 

    Could be try something else?

  •  675
    Neuron replied
    May 7, 2020 at 4:27pm

    Hi,

    Please have a look into this plugin.

    - https://wordpress.org/plugins/cf7-polylang/

    Feel free to ask for anything you need.

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.