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  Public Ticket #4535237
installation Bifrost
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Comments

  • designproject2021 started the conversation
    3 weeks ago on January 19, 2026 at 12:49pm

    I purchased the Bifrost theme from Envato Market. After installation, I encountered the following issue:

     

    "Theme activated, but no demo or welcome screen."

     

    This seems to be a common problem with version 2.4.1.

     

    There is no Bifrost Core plugin. Please send me the missing plugin.

     

    Doris Rücker

  •  1,002
    Neuron replied
    3 weeks ago on January 19, 2026 at 11:14pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • designproject2021 replied
    3 weeks ago on January 20, 2026 at 10:53am

    designproject.de/raumplan3/wp-admin

    Benutzername:
    rueckerdoro

    Passwort wp backend
    d4Zt5c6lLFqT5WDb@T

  • designproject2021 replied
    3 weeks ago on January 20, 2026 at 10:58am

    Hello, I think a component is missing from the theme to upload the layout templates. According to the AI, it could be the Bifrost Core plugin. Please check this and send me either the complete ZIP file or this component.

    I would appreciate your prompt assistance, as I use the theme professionally and have already spent a lot of time troubleshooting.

    Sincerely,
    Doris Rücker

  • designproject2021 replied
    3 weeks ago on January 20, 2026 at 2:26pm

    Betreff: Fehlender Neuron Builder Plugin im Bifrost Theme-Paket

    Sehr geehrte Damen und Herren,

    ich habe das Bifrost Theme auf Envato gekauft und bei der Installation festgestellt, dass der Neuron Builder Plugin nicht im Downloadpaket enthalten ist.

    Details:

    Gekauft auf: Envato Marketplace
    Theme: Bifrost
    Problem: Neuron Builder Plugin fehlt
    Könnten Sie mir bitte:

    Den Neuron Builder Plugin bereitstellen
    Bestätigen, wie ich die vollständige Theme-Installation durchführen kann
    Informieren, ob zusätzliche Schritte erforderlich sind
    Vielen Dank für Ihre Hilfe.

    Mit freundlichen Grüßen, Doris Rücker

  •  1,002
    Neuron replied
    3 weeks ago on January 21, 2026 at 11:50pm

    Hi Doris,

    We see that you've already created a ticket in our new support system, and the support team has already responded to it, so please kindly check it.

    Kind Regards