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  Public Ticket #4523354
Recaptcha Handler Error on contact form
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  • mytailorisrich started the conversation

    Hi,

    I'm having an error submitting a Elementor contact form. The debug show's a php error:

    PHP Fatal error:  Uncaught Error: Class "NeuronClassesUtils" not found in /XXXXXXXXX/wp-content/plugins/neuron-builder/modules/forms/classes/recaptcha-handler.php:117

    Could you check it, pleaes?

    Thanks

  •  1,000
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  •   mytailorisrich replied privately
  •  1,000
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   mytailorisrich replied privately
  • mytailorisrich replied

    Hi, something new about this?

  •  1,000
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin (1.0.2.2). Install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  •   mytailorisrich replied privately
  •  1,000
    Neuron replied

    Hi,

    I’ve identified and fixed the issue that was causing the form error.

    I’ve applied a fix directly on your site and the issue is now resolved. The form has been tested and is working correctly.

    We’ll also be including this fix in an upcoming Neuron Builder plugin update to ensure it’s addressed more broadly.

    Please let us know if you notice anything else.

    Kind Regards


  •   mytailorisrich replied privately
  •  1,000
    Neuron replied

    Hi,

    I've led this to the dev team and will get back to you with an update ASAP.

    Feel free to ask for anything you need.

    Kind Regards