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  Public Ticket #4519386
Problems with Woocommerce in Bifrost Wordpress theme
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  • Marianne Strijbos started the conversation

    Hello,

    I have purchased the Bifrost WordPress theme, but have problems with the included WooCommerce plugin(s).

    Attached you'll find the ERROR logs. 

    I hope you can help me solve this problem.
    Thank you.
    Kind regards,
    Marianne Strijbos

    Attached files:  fatal-errors-2025-11-23.log

  •  997
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.

    Bifrost Theme Version 2.3.5
    Neuron Core Plugin 2.2.1

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Marianne Strijbos replied

    Hi,

    I have now updatet my theme with the link below that you send me. I have deleted 'Neuron Core' and when I wanted to install the plugin again I couldn't find it. It doesn't come up in the available app's. If it was in my Bifrost theme my site should be running okey, but it isn't. What is going wrong?

    With kind regards,
    Marianne


  •  997
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Marianne Strijbos replied

    Hi,

    This is my Wp-admin:
    https://test.simplecolorful.nl/wp-admin/
    mariannenorup
    (6pMp8QZR7oDG&jQ

    I hope you can find the problem. Thank you for helping me.

    Marianne