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  Public Ticket #4515713
Error after demo loading
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  • sedlacekjan97 started the conversation
    November 12, 2025 at 5:56pm

    Hey, after clean install and demo import, it sometimes writes these lines on my web - Warning: Undefined array key "background_image_laptop" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_tablet" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_laptop" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_laptop" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_tablet" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_laptop" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_laptop" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_tablet" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Warning: Undefined array key "background_image_laptop" in C:UsersJSLocal Sitespk-legal-2apppublicwp-contentpluginselementorincludesasecontrols-stack.php on line 1492

    Attached files:  Screenshot 2025-11-12 185614.png

  •  1,000
    Neuron replied
    November 13, 2025 at 2:07pm

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • sedlacekjan97 replied
    November 14, 2025 at 7:35am

    Also there are missing icons that are in the demo version but after upload there are no icons to be found

  • sedlacekjan97 replied
    November 14, 2025 at 7:40am

    Also the plugin you are sending is exactly the same version. The error continues.

  •  1,000
    Neuron replied
    November 14, 2025 at 10:11am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • sedlacekjan97 replied
    November 14, 2025 at 10:40am

    I currently have that on my Local Host

  • sedlacekjan97 replied
    3 weeks ago on November 19, 2025 at 2:47pm

    Following up on this ticket.

  •  1,000
    Neuron replied
    3 weeks ago on November 19, 2025 at 3:04pm

    Hi,

    We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we deactivate the feature the issue is gone (https://prnt.sc/D0OVLtOhhNzM), if possible to keep as this for now, we'll surely try to fix this in the future and we'll check if the Elementor side is going to release anything about this.

    You can also take a look at the following article about the issue:

    - https://github.com/elementor/elementor/issues/24423

    Feel free to ask for anything you need.

    Kind Regards


  • sedlacekjan97 replied
    3 weeks ago on November 19, 2025 at 10:16pm

    Hi,
    what do i do about this. I have completed my wordpress website on your theme. But now this error pops up. What can i disable to make it work, or do I get a refund of sorts?

    Please let me know. Or if i can just hide the error message so it wont load on the page.

  •  1,000
    Neuron replied
    3 weeks ago on November 20, 2025 at 11:46pm

    Hi,

    We'll run a test on our local servers to check this issue, even though we're not facing it with our Orken theme, and let you know about anything.

    Feel free to ask for anything you need.

    Kind Regards


  •  1,000
    Neuron replied
    3 weeks ago on November 21, 2025 at 2:38pm

    Hi again,

    We're working on releasing version 1.2.0.0 of the plugin. I'll let you know as soon as the update is released.

    Feel free to ask for anything you need.

    Kind Regards


  • sedlacekjan97 replied
    3 weeks ago on November 21, 2025 at 3:24pm

    Hi, does this update include the fixed version of this error, we are talking about. Meaning it is fixable from your side?

  •  1,000
    Neuron replied
    3 weeks ago on November 23, 2025 at 4:28pm

    Hi,

    We're sorry for the late reply,

    The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update is out.

    Here's what's fixed in the newest version.

    Feel free to ask for anything you need.

    Kind Regards


  • sedlacekjan97 replied
    2 weeks ago on November 24, 2025 at 7:12am

    Hi, thanks for the reply. But just to clarify. Does that fix the issue we were talking about. With the error messages posted below?

  •  1,000
    Neuron replied
    2 weeks ago on November 26, 2025 at 2:43pm

    Hi,

    The dev team mentioned that this issue is also addressed in the latest update. We’ve tested it on our local host and were unable to reproduce the problem. Could you please confirm if your Neuron Builder plugin is updated to the latest version?

    Feel free to reach out if you need any further assistance.

    Kind regards,