Hi, yes it is fix my apologies on that. Also for reference I did delete the theme from the database just so it wouldn't mess up the theme im using now, that's what I was experiencing the first time I bought the theme.
The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update is out.
Thank you for your message. I checked your site and I can see that all the demo pages for the Otello theme have been successfully imported.
Regarding the Zaan theme, I noticed that the instructions mention uploading Kanik. This is a mistake from the dev team, it should actually say Zaan.
If you’d like to switch from Otello to Zaan, I can handle that for you and import the Zaan demo directly on your website, so everything is set up correctly and ready for you to customize.
Let me know if you’d like me to proceed with that.
Hi,
I can't reach the login page of your website, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi, yes it is fix my apologies on that. Also for reference I did delete the theme from the database just so it wouldn't mess up the theme im using now, that's what I was experiencing the first time I bought the theme.
Can i get an update on this?
I need this taken care of now or I will be requesting a refund. This has been over two weeks with nothing.
Hi,
We're sorry for the late reply,
The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update is out.
Here's what's fixed in the newest version.
Feel free to ask for anything you need.
Kind Regards
Is it ready? I would really like to try and get this theme up and running.
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Ive done that, reinstalled the theme and nothing has changed.
Hi,
Thank you for your message. I checked your site and I can see that all the demo pages for the Otello theme have been successfully imported.
Regarding the Zaan theme, I noticed that the instructions mention uploading Kanik. This is a mistake from the dev team, it should actually say Zaan.
If you’d like to switch from Otello to Zaan, I can handle that for you and import the Zaan demo directly on your website, so everything is set up correctly and ready for you to customize.
Let me know if you’d like me to proceed with that.
Kind regards
Yes please I am trying to switch everything over to the Zaan content.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Great, I can proceed with switching everything over to the Zaan theme.
Before I continue, I just need one quick clarification so I set it up exactly how you want:
Would you like me to:
Keep all your existing pages, posts, and content, and only import the Zaan demo pages on top of your current site (your content stays safe),
or
Reset the website and import only the clean Zaan demo content (this will remove the current pages and content)?
Once you confirm which option you prefer, I’ll proceed right away.
Feel free to ask for anything you need.
Kind Regards
Yes please keep all of the content and only import the demo information
Jus following up here
Hi,
Sorry for the late reply,
Before I proceed with the Zaan theme set up, can you please update the Neuron Builder plugin to the latest version, as I can't update it on your site.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Please let me know as soon as you do it, so I can import the Zaan demo.
Feel free to ask for anything you need.
Kind Regards