I'm really worried about this theme! The demo importer does not load the templates and it keeps asking to activate my license, which i've done multiple times and save it, but still the demo importer does no work!
This is quite urgent. We've been waiting a long time to build our site.
Alternatively you can refund us and we choose a different theme?
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
I've imported the demo multiple times and it keeps saying to import.
Something is not working and this is not been a great experience. The communication is also very slow and we can't get the demo import to work to build our website.
No it is not working for us, see attached screenshots.
It keeps saying to import and after the import, nothing changes. No files are imported... it's the same cycle!
We also noticed your invitation to review our site is still in progress....?
It does not seem that the theme is working for us and that you can get it to work for us. Is an alternative better to refund us so that we can purchase a different theme to get our site working asap please?
Thank you for your response. What happens when you import the demo, can you see the demo templates or are they also gone on your end? please send me a screenshot of the demo templates. This is what I need to choose the style for the site to proceed.
If you need to reset it, that is fine, but if you can get the demo templates to show in order to use them, that will be very much appreciated.
Hi
I'm really worried about this theme! The demo importer does not load the templates and it keeps asking to activate my license, which i've done multiple times and save it, but still the demo importer does no work!
This is quite urgent. We've been waiting a long time to build our site.
Alternatively you can refund us and we choose a different theme?
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi, did it work?
Hi Lucia,
I am very sorry for the late reply; we were not working on the weekend.
Can you please give me permissions as an administrator, as I can't reach the theme/plugin settings on the dashboard.
Feel free to ask for anything you need.
Kind Regards
I've updated your permissions. Please can you help!
Hi, can you please urgently assist? It's not weekend and we've been waiting weeks to solve the theme issue.
Thank you
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hi, sure you may proceed. I think i've tried that but let's see:) Thank you
We have not created anything yet. We are waiting on the demo to start.
Much appreciated.
Hi, can you please provide an update? We need to start build our site urgently.
Thank you
I've imported the demo multiple times and it keeps saying to import.
Something is not working and this is not been a great experience. The communication is also very slow and we can't get the demo import to work to build our website.
I'm begging to please urgently assist us.
Hi Lucia,
I've just fixed the demo importer issue; the pages somehow didn't load the Elementor widgets, so I've fixed it. Please take a look at your site now.
Feel free to ask for anything you need.
Kind Regards
Hi
No it is not working for us, see attached screenshots.
It keeps saying to import and after the import, nothing changes. No files are imported... it's the same cycle!
We also noticed your invitation to review our site is still in progress....?
It does not seem that the theme is working for us and that you can get it to work for us. Is an alternative better to refund us so that we can purchase a different theme to get our site working asap please?
Attached files: importer not working.pdf
Hi any update yet please?
Hi Lucia,
That's probably a server issue, because I can see that all of the Lilium demo pages have been imported on your site.
If you want, I can proceed with a reset of your site and then import everything from scratch.
Feel free to ask for anything you need.
Kind Regards
Thank you for your response. What happens when you import the demo, can you see the demo templates or are they also gone on your end? please send me a screenshot of the demo templates. This is what I need to choose the style for the site to proceed.
If you need to reset it, that is fine, but if you can get the demo templates to show in order to use them, that will be very much appreciated.
Thank you
Hi,
I've just fixed the issue of the demo importer; all the demo pages are now at Dashboard > Pages.
Feel free to ask for anything you need.
Kind Regards