"Icon not showing" (#4503527) / NeuronThemes

Public Ticket #4503527

Icon not showing

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Vipul Pore started the conversation
2 weeks ago on October 8, 2025 at 12:01pm
I've installed the theme correctly, but the icon only displays when I'm logged in. When I log out, the icon disappears.
Attached files: icons2.png
icons1.png
994
Neuron replied
2 weeks ago on October 8, 2025 at 1:04pm
Hi Vipul,

Please install the Font Awesome plugin; it will solve the issue of the icons.

https://wordpress.org/plugins/font-awesome/

If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

Kind Regards,
NeuronThemes
Vipul Pore replied privately
Vipul Pore replied
1 week ago on October 11, 2025 at 4:27am
Hello
Vipul Pore replied
1 week ago on October 13, 2025 at 5:49am
I have install, but now working.
994
Neuron replied
1 week ago on October 13, 2025 at 11:54am
Hi,

I can see that the icons are displaying correctly in your site.

https://prnt.sc/BuZjEqSuA9EG

If you're still experiencing the issue, please try clearing your browser cache and check the page again.

Feel free to ask for anything you need.

Kind Regards
Vipul Pore replied
5 days ago on Thursday at 5:14am
please check on incognito mode. without login
994
Neuron replied
22 hours ago
Hi Vipul,

I am very sorry for the late reply; we were not working on the weekend.

I can see the icons all over your site. Can you please make sure to clear your browser cache?

https://prnt.sc/t62xr5c2Rse7

Feel free to ask for anything you need.

Kind Regards