Comments mytailorisrich started the conversation3 weeks ago on October 7, 2025 at 7:16amHi. I've just import the kanik site and the home isn't working as is in the demo page. I get this js error Uncaught TypeError: Failed to execute 'observe' on 'IntersectionObserver': parameter 1 is not of type 'Element'.In 'https://elgatodematisse.es/wp-content/plugins/neuron-builder/assets/js/frontend.js?ver=1.1.0.2'And the result is that the page does't work propertlyAttached files: home_error.png 994Neuron replied3 weeks ago on October 7, 2025 at 11:22pmHi, I've attached the latest version of the Neuron Builder plugin (1.1.0.2). Please install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin. - https://neuronthemes.com/api/plugins/neuron-builder.zip Feel free to ask for anything you need. Kind RegardsJaimemt replied3 weeks ago on October 8, 2025 at 6:48amHi,I've replaced the actual one but it still doen't work. And the link attached downloads the same version I'd installed.Please, visit https://elgatodematisse.es/ and check the debug consoleI'f you need admin, access please, let me knowBest regardsAttached files: Captura de pantalla 2025-10-08 084711.png 994Neuron replied3 weeks ago on October 8, 2025 at 2:34pmHi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards mytailorisrich replied privately 994Neuron replied3 weeks ago on October 10, 2025 at 12:01amHi, I've fixed one issue where some content was not appearing on the live site: https://prnt.sc/QLxj0Tf7FAB2 https://prnt.sc/r2TVAla-zfag But I couldn't take a look at the JS errors as I can't reach anything from your dashboard. https://prnt.sc/gbnl47ifuEi5 Feel free to ask for anything you need. Kind Regards mytailorisrich replied privatelymytailorisrich replied2 weeks ago on October 14, 2025 at 8:19amHi, something new about this? 994Neuron replied2 weeks ago on October 14, 2025 at 7:57pmHi, Sorry for the late reply, somehow the ticket was marked as solved. No worries, it was a simple CSS fix. Here's the code I added at Elementor's Site Settings > Custom CSS .elementor-invisible { visibility: visible; } Feel free to ask for anything you need. Kind Regardsmytailorisrich replied2 weeks ago on October 16, 2025 at 9:04amHi, great, solved.Please, close the ticketThanks 994Neuron replied2 weeks ago on October 16, 2025 at 1:12pmYou are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes Sign in to reply ...
Hi. I've just import the kanik site and the home isn't working as is in the demo page. I get this js error
Uncaught TypeError: Failed to execute 'observe' on 'IntersectionObserver': parameter 1 is not of type 'Element'.
In 'https://elgatodematisse.es/wp-content/plugins/neuron-builder/assets/js/frontend.js?ver=1.1.0.2'
And the result is that the page does't work propertly
Attached files: home_error.png
Hi,
I've attached the latest version of the Neuron Builder plugin (1.1.0.2). Please install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hi,
I've replaced the actual one but it still doen't work. And the link attached downloads the same version I'd installed.
Please, visit https://elgatodematisse.es/ and check the debug console
I'f you need admin, access please, let me know
Best regards
Attached files: Captura de pantalla 2025-10-08 084711.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've fixed one issue where some content was not appearing on the live site:
But I couldn't take a look at the JS errors as I can't reach anything from your dashboard.
Feel free to ask for anything you need.
Kind Regards
Hi, something new about this?
Hi,
Sorry for the late reply, somehow the ticket was marked as solved.
No worries, it was a simple CSS fix. Here's the code I added at Elementor's Site Settings > Custom CSS
.elementor-invisible { visibility: visible; }Feel free to ask for anything you need.
Kind Regards
Hi, great, solved.
Please, close the ticket
Thanks
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes