I've installed the Envato plugin, provided the Token and Item ID. The only Arteon version available I can see is 1.2.2. I've updated the upload limits to 128mb but Envato help still sees the limit as 8M. I have enquired with the host about enabling ZipArchive and any reason why the upload limit it still 8M.
I now have green ticks on all items for the Envato Health check except for ZipArchive support. I still can only see Arteon 1.2.2 version. How do I get to 1.2.3?
I'm getting desperate here, I need the update to load on the site. I've downloaded the theme again, uploaded a child theme to the site and activated that. It shows as version 1 not even 1.2.2
OK I've got an unsatisfactory work around but at least the site is displaying the correct text now.
I've had to deactivate the Elementor plugin and then use the 2025 Theme to edit the page block to remove the incorrect text that appears in the footer 1 side bar. Once edited and saved, go back to Arteon theme and leave Elementor deactivated. As soon as I activate Elementor the Footer side bar 1 displays the old wrong text even though the page was edited in 2025 theme.
This results in a broken page layout but at least the correct info is displayed.
Please can you look into why I can't get access to version 1.2.3 and fix the workaround. And then get the look the site should have.
I'm afraid that has not worked. See the attached screenshots. Footer 1 published content is the live site, Footer 1 data entered has the content in the backend that should be published.
I have disabled the Elementor Plugin to get the correct content to show. This is very important the the new content shows, not the old out of date content that appears when Elementor is enabled.
Attachment Footer 1 with correct content shows the live site with Elementor deactivated.
I have edited the Footer sidebar 1 widget but it is not updating in the live pages. I have updated all the plugins etc.
I have set up a user name for you, there should be an email to you giving access…
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Please make sure that you're running the latest version of the Arteon theme.
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Hi
I've installed the Envato plugin, provided the Token and Item ID. The only Arteon version available I can see is 1.2.2. I've updated the upload limits to 128mb but Envato help still sees the limit as 8M. I have enquired with the host about enabling ZipArchive and any reason why the upload limit it still 8M.
Any thoughts, thank you.
I now have green ticks on all items for the Envato Health check except for ZipArchive support. I still can only see Arteon 1.2.2 version. How do I get to 1.2.3?
Many thanks.
Hi, I do need to push these updates through to the live site, so advice would be appreciated, many thanks.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
hi, any progress? I need this resolved urgently, many thanks.
Any news on getting the widgets to work?
I'm getting desperate here, I need the update to load on the site. I've downloaded the theme again, uploaded a child theme to the site and activated that. It shows as version 1 not even 1.2.2
OK I've got an unsatisfactory work around but at least the site is displaying the correct text now.
I've had to deactivate the Elementor plugin and then use the 2025 Theme to edit the page block to remove the incorrect text that appears in the footer 1 side bar. Once edited and saved, go back to Arteon theme and leave Elementor deactivated. As soon as I activate Elementor the Footer side bar 1 displays the old wrong text even though the page was edited in 2025 theme.
This results in a broken page layout but at least the correct info is displayed.
Please can you look into why I can't get access to version 1.2.3 and fix the workaround. And then get the look the site should have.
Hi,
We're really sorry for the late reply,
We are no longer using the [email protected] email, you can create a user for me with the following email: [email protected]
Once the user is set up, I'll fix the issue ASAP.
Feel free to ask for anything you need.
Kind Regards
Hi, any progress, it's been two weeks since this ticket was first raised?
I need to get this resolved, many thanks.
Hi,
I'm sorry for the late reply; somehow, the ticket was marked as solved.
I've just fixed the issue by updating the Element Pack plugin version. Can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
I'm afraid that has not worked. See the attached screenshots. Footer 1 published content is the live site, Footer 1 data entered has the content in the backend that should be published.
I have disabled the Elementor Plugin to get the correct content to show. This is very important the the new content shows, not the old out of date content that appears when Elementor is enabled.
Attachment Footer 1 with correct content shows the live site with Elementor deactivated.
Attached files: Footer 1 data entered.png
footer 1 published content.png
Footer 1 with the correct content.png
Any progress?
Hi,
I'm so sorry for missing your ticket.
I've raised this to the dev team to check the Arteon theme's updates and will get back to you as soon as I have any updates.
Feel free to ask for anything you need.
Kind Regards