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  Public Ticket #4496675
Failed to import
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  • muratileri55 started the conversation

    Hello, I'm receiving an error as described in the attachment when loading the site. Also, the site's images aren't loading. I'd like your assistance with this issue.

    https://perdeciozcan.com/wp-admin
    Username: 5t4qe
    Password: XAHCc$H1*EziaHZ6dVx8%Sl8

    Attached files:  log_file_2025-09-19__18-50-15.txt

  •  994
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.

    Themes that contain the 'Free images Included' badge in the preview contain images that are allowed to be used by you without the permission of the author.

    Feel free to ask for anything you need.

    Kind Regards