I also had a previous issue where I struggled to set a template as the default layout for a blogpost. I would appreciate it if you could help me solve these 2 issues. If you could teach me how to solve them on my own in the future, I would appreciate it so I wouldn't need to hassle you in case I would need to change these 2 aspects of my website in the future. Thanks in advance
Another issue that I've actually encountered since is that the share buttons do not appear correctly on webpages which has led to me removing them temporarily - the logos appear correctly when in the page edit view of elementor but once the page is live, the logos disappear and are instead replacing with a missing image symbol. Is that something you can check for me as well?
Hey its been a day since your last reply again, as you mentioned this ticket was missed intitially and I'm worried it got lost in the other tickets again. Can you confirm with me that this can be looked into today?
Hello, its been 4 days since your previous reply, can you please follow up so I can move on from these issues? This overall issue has been ongoing for essentially a month now and I need it to be resolved
I am very sorry for the late reply; we were not working on the weekend.
I've just fixed the issue by going to the Menu (Mobile) template and selecting the menu you've sent as a screenshot. Can you please check your site now?
Hi, I realize we must be in different timezones! Appreciate your help truly.
One issue I have that I think got missed too was that the share buttons come up as missing icons, if you could reference my attachment. No matter where or what I try, this issue keeps re-occuring for me
The menu issues seem to be working correctly now thank you
Hello, I am having issues having my mobile menu show up for my magazine.
I also had a previous issue where I struggled to set a template as the default layout for a blogpost. I would appreciate it if you could help me solve these 2 issues. If you could teach me how to solve them on my own in the future, I would appreciate it so I wouldn't need to hassle you in case I would need to change these 2 aspects of my website in the future.
Thanks in advance
Hi I have yet to receive a reply
Hi,
I'm so sorry for the late reply; somehow, we missed your ticket.
Can you please also attach the URL of your site so we can fix the issue ASAP?
Feel free to ask for anything you need.
Kind Regards
My website URL is vitamiaofficial.com
Another issue that I've actually encountered since is that the share buttons do not appear correctly on webpages which has led to me removing them temporarily - the logos appear correctly when in the page edit view of elementor but once the page is live, the logos disappear and are instead replacing with a missing image symbol. Is that something you can check for me as well?
Hey its been a day since your last reply again, as you mentioned this ticket was missed intitially and I'm worried it got lost in the other tickets again. Can you confirm with me that this can be looked into today?
Hi,
I've just fixed the mobile menu issue, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
Hello, its been 4 days since your previous reply, can you please follow up so I can move on from these issues? This overall issue has been ongoing for essentially a month now and I need it to be resolved
Hi,
I am very sorry for the late reply; we were not working on the weekend.
I've just fixed the issue by going to the Menu (Mobile) template and selecting the menu you've sent as a screenshot. Can you please check your site now?
Feel free to ask for anything you need.
Kind Regards
Hi, I realize we must be in different timezones! Appreciate your help truly.
One issue I have that I think got missed too was that the share buttons come up as missing icons, if you could reference my attachment. No matter where or what I try, this issue keeps re-occuring for me
The menu issues seem to be working correctly now thank you
Attached files: スクリーンショット 2025-09-25 14.03.32.png
スクリーンショット 2025-09-25 14.03.40.png
Hi,
I've just fixed the social media icons issue by installing the Font Awesome plugin. Can you please take a look at your site now?
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes