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  Public Ticket #4322100
Cannot Register the license
Closed

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  • Jeremy Huen started the conversation

    I am experiencing an issue activating a WordPress theme after a recent purchase. I have generated an Envato API Personal Token and entered it into the license verification field. However, upon clicking 'Verify Token,' the page does not change or load a success message, and remains on the same screen. Could you please advise on how to resolve this issue?

    Attached files:  Screenshot 2025-08-15 at 6.57.12 PM.png

  •  1,000
    Neuron replied

     

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards