Hello, I've created the Envato API and I'm trying to activate the theme, but it's doing nothing. I click the button "Activate Neuron Builder" and nothing happens. Could you help me? Thanks.
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
Hello,
I've created the Envato API and I'm trying to activate the theme, but it's doing nothing. I click the button "Activate Neuron Builder" and nothing happens. Could you help me? Thanks.
Regards
Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.
The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)
- https://prnt.sc/1b36kdk
Please let me know if you need further help.
Feel free to ask for anything you need.
Kind Regards
Hello,
The permissions are correct, but it isn't works. And no error is shown.
I'm working with a termporal domain (I don't know if this is important).
Thanks
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi, I'm really interested about this ticket, i've the same problem activating kanik theme
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hi
I had the last version. It still fails.
Regards
Attached files: Captura de pantalla 2025-08-26 a las 13.45.21.png
Hi,
Sorry for the late reply,
I've just checked your site and saw that you already have the Neuron Builder's license activated.
Do you still need help with anything?
Feel free to ask for anything you need.
Kind Regards
Hello,
I've import the demo data, but it seems something went wrong and not every content is shown (i.e. footer). Could you check the site, please?
Thanks.
Regards
Hi,
I've just fixed the demo on your site, can you please take a look at it?
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes