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  Public Ticket #4305812
license verification
Open

Comments

  • ugedafita started the conversation

    Hello,
    I've created the Envato API and I'm trying to activate the theme, but it's doing nothing. I click the button "Activate Neuron Builder" and nothing happens. Could you help me? Thanks.

    Regards

  •  983
    Neuron replied

    Hi,

    We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.

    The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)

    1. View and search Envato sites 
    2.  Download your purchased items 
    3. List purchases you've made

    https://prnt.sc/1b36kdk

    Please let me know if you need further help.

    Feel free to ask for anything you need.

    Kind Regards


  • ugedafita replied

    Hello,

    The permissions are correct, but it isn't works. And no error is shown.

    I'm working with a termporal domain (I don't know if this is important).

    Thanks

  •  983
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   ugedafita replied privately
  • mytailorisrich replied

    Hi, I'm really interested about this ticket, i've the same problem activating kanik theme

  •  983
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards