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  Public Ticket #4305209
License verification not working – no response after submitting token
Open

Comments

  • oettammll01 started the conversation

    Hello,

    I recently purchased and installed the Kanik WordPress theme. I followed the instructions to activate the license via the Envato API token. I created a token with only the required permissions:

    • View and search Envato sites

    • Download your purchased items

    • List purchases you've made

    I pasted the token into the license field, but after clicking "Verify" nothing happens – no error, no confirmation. The interface just stays still.

    I’ve tried disabling other plugins, clearing cache, using incognito mode, and reinstalling the theme from the clean kanik.zip file. Same result.

    Could you please help me troubleshoot this? Is there a known issue or an alternative way to activate the license manually?

    Thank you in advance!

  •  983
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards