We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.

Okay
  Public Ticket #4304648
Cant import demo
Closed

Comments

  • gmaccioni0808 started the conversation
    August 4, 2025 at 2:29pm

    Hi there 

    I am unable to import the demo importer template into my website. Please advise. See attached 

    Attached files:  Screenshot 2025-08-04 at 16.28.51.png

  •  1,001
    Neuron replied
    August 6, 2025 at 11:41am

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards