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  Public Ticket #4219968
theme not activating, and i cant import demo content
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  • Asad started the conversation

    I am trying to activate Ponte theme but its not activating, pleas check

  •  983
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.

    The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)

    1. View and search Envato sites 
    2.  Download your purchased items 
    3. List purchases you've made

    https://prnt.sc/1b36kdk

    Please let me know if you need further help.

    Feel free to ask for anything you need.

    Kind Regards