Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay
  Public Ticket #4189861
Missing 'neuron-core.zip'
Open

Comments

  • laflorinatablog started the conversation

    I recently purchased the Zaan theme  from ThemeForest and I'm in the process of setting it up. however, I noticed that the plugin folder only includes 'neuron-builder.zio' and does not include the required 'neuron-core-zip' file. 

    As a result, I cannot access the theme templates, header, menu options... Could you please provide the correct full theme package or send me the ,missing neuron-core.zip file? 


    Thanks a lot, 

  •  983
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    The Zaan theme uses the Neuron Builder plugin, and there's no Neuron Core for the Zaan theme.

    So you need to install the Zaan theme, Neuron Builder and Elementor plugins and you're good to go.

    Theme Install:

    After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.

    After you install and activate the theme plugins, you need to activate Neuro Builder's license by going to Dashboard > Neuron > License.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    After that, you can import the Otello theme demo pages by going to Dashboard > Neuron > Demo Importer.

    Feel free to ask for anything you need.

    Kind Regards


  • laflorinatablog replied

    Hello,

    First of all, thank you for your previous response — it was very helpful.

    I'm currently experiencing a new issue with the Zaan theme:

    1. I’m unable to edit or remove the social media icons that appear next to the logo in the header.

    2. I also can’t find a way to remove the “Get Theme” button that is displayed in the same area.

    I’ve checked the WordPress Customizer, the Theme Setup section, and other available options, but I haven’t been able to locate any settings related to these elements.

    Could you please let me know how to disable or modify these items through the admin panel, or which specific files I would need to edit manually if necessary?

    Thank you again for your support and assistance.

    Best regards,

  •  983
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards