Hi, I’m having trouble importing the demo content for the theme. I've followed all the instructions and tried multiple times, but the demo import either fails with errors or doesn’t create any pages or layouts. I've also noticed missing plugins (like Zaan Core), and media files fail to import.
To clarify, the site is brand new, not live yet, and currently doesn’t have any visible content.
Please let me know how I can complete the setup correctly.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
And yes, only Neuron Builder and Elementor are required plugins by the theme.
Hi arcegv, I'm just coming on to report a demo import fail, please note that this is a public ticket so I can see your log in details, just so you know.
Hi, I’m having trouble importing the demo content for the theme. I've followed all the instructions and tried multiple times, but the demo import either fails with errors or doesn’t create any pages or layouts. I've also noticed missing plugins (like Zaan Core), and media files fail to import.
To clarify, the site is brand new, not live yet, and currently doesn’t have any visible content.
Please let me know how I can complete the setup correctly.
Thank you!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I'm sorry for the late reply,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
And yes, only Neuron Builder and Elementor are required plugins by the theme.
Feel free to ask for anything you need.
Kind Regards
Hi,
Thanks for confirming. The site is brand new, so I don't have any pages that need to be saved. Go ahead and reset the site and import the demo data.
Thanks!
V
Hi arcegv, I'm just coming on to report a demo import fail, please note that this is a public ticket so I can see your log in details, just so you know.