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  Public Ticket #4160312
website keep crashing due to neuron builder
Open

Comments

  • bumasknn started the conversation
    July 17, 2025 at 4:12pm

    My website keeps crashing due to your plugin neuron builder, I am very much frustrated with your theme and your late response over any problem, I am losing customers because of this. Kindly swiftly response to it and fix the issue.

    THANK YOU!

    Attached files:  Screenshot from 2025-07-17 21-03-35.png

  •  983
    Neuron replied
    July 18, 2025 at 3:52pm

    Hi,

    I've raised this issue with the dev team and will get back to you as soon as I have an update.

    Feel free to ask for anything you need.

    Kind Regards


  • bumasknn replied
    July 18, 2025 at 5:53pm

    it better be fast unlike your replies that takes about a day or two usually.


  •  983
    Neuron replied
    1 week ago on August 6, 2025 at 12:12pm

    Hi,

    I'm so sorry for the late reply,

    We've released a new version of the Neuron Builder plugin recently, version 1.1.0.2

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards