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  Public Ticket #4102388
License problem
Open

Comments

  • maribelm2 started the conversation

    Hello,

    We’ve installed the Cenes theme along with the Neuron plugin, and we’re trying to activate the license under the Neuron → License section.

    We generated the Envato API Personal Token by following the link provided (“Generate an Envato API Personal Token by clicking this link”) and ensured all required permissions were correctly enabled:

    View and search Envato sites

    Download your purchased items

    List purchases you've made

    However, after pasting the token and clicking Save, nothing hap

    —there’s no confirmation or error message. We’ve followed all the documented steps, but the license doesn't appear to activate.

    Can you please advise how we can properly apply the token and complete the license verification?

    Thank you,

  •  975
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   maribelm2 replied privately