We’ve installed the Cenes theme along with the Neuron plugin, and we’re trying to activate the license under the Neuron → License section.
We generated the Envato API Personal Token by following the link provided (“Generate an Envato API Personal Token by clicking this link”) and ensured all required permissions were correctly enabled:
View and search Envato sites
Download your purchased items
List purchases you've made
However, after pasting the token and clicking Save, nothing hap
—there’s no confirmation or error message. We’ve followed all the documented steps, but the license doesn't appear to activate.
Can you please advise how we can properly apply the token and complete the license verification?
I saw that you were not using the latest version of the Neuron Builder plugin, so I've just updated the plugin by going to Dashboard > Plugins, and then I imported the Cenes demo data. Can you please take a look at your site now?
Hello,
We’ve installed the Cenes theme along with the Neuron plugin, and we’re trying to activate the license under the Neuron → License section.
We generated the Envato API Personal Token by following the link provided (“Generate an Envato API Personal Token by clicking this link”) and ensured all required permissions were correctly enabled:
View and search Envato sites
Download your purchased items
List purchases you've made
However, after pasting the token and clicking Save, nothing hap
—there’s no confirmation or error message. We’ve followed all the documented steps, but the license doesn't appear to activate.
Can you please advise how we can properly apply the token and complete the license verification?
Thank you,
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Can you please give me access as an administrator, as I can't access anything from the dashboard?
Feel free to ask for anything you need.
Kind Regards
Hi,
I’ve granted your account full administrator privileges. You should now see all sections of the dashboard.
Best Regards,
Hi,
I saw that you were not using the latest version of the Neuron Builder plugin, so I've just updated the plugin by going to Dashboard > Plugins, and then I imported the Cenes demo data. Can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards