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  Public Ticket #4040190
woopayments not completely working
Open

Comments

  • bumasknn started the conversation

    credit/debit card option doesn't seem to be working on this theme after completing the payment setup correctly, I tried switching to a different theme it seems to be working fine. 

    Attached files:  Screenshot from 2025-06-10 02-55-32.png

  • bumasknn replied

    Why does it take so long for you guys to respond???


  •  976
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • bumasknn replied

    https://bumasknn.com/wp-admin

    username: [email protected]
    password: A&Emillionaires@2024!

    Kindly check it and let me know.
    Thanks!

  • bumasknn replied

    while you're at it there's another issue that needs to be resolved, the categories page don't seem to be working fine on the theme despite them properly being linked, you click any of the category it'll land on you to shop page(attaching image)
    Your quick response would be appreciated


    Attached files:  Screenshot from 2025-06-11 18-55-39.png

  • bumasknn replied

    your timely response is appreciated, kindly resolve this issue ASAP.

    Thanks!

  •  976
    Neuron replied

    Hi,

    I've just fixed the issue. Can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • bumasknn replied

    Yes I just saw that it's working now I'll switch to the live mode to test it again.

    Did you resolve the issue with the menu thing aswell can you check?

    Kind Regards!

  • bumasknn replied

    also kindly let me know how to customize those card fields because they look really outdated.
    your timely response is appreciated.

    Thanks!

  •  976
    Neuron replied

    I've just fixed the mobile menu issue. Can you please take a look at it?

    As for the card fields in the Checkout page, the only way to edit them is via custom CSS code, so I'll be glad to help you to change their appearance.


  • bumasknn replied

    Thank you for that but the issue wasn't that the issue was that in the shop drop there are some categories listed however upon clicking each of them they all redirect to shop page instead they should be redirecting to their respective categories and display products that are in that specific category. Kindly fix that issue and it would be great if you could customize the card field using custom CSS.

    Thanks!


  • bumasknn replied

    Hey!
    There's been another issue with the theme!
    Checkout is working perfectly fine with all the shipping zones except Canada, it gives an error:
    "There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help."
    I have checked and rechecked my shipping zones setup there's certainly no error in that, so kindly fix that.

    Your timely response is appreciated 
    Thanks!

  •  976
    Neuron replied

    Hi,

    1) Oh, sorry for the misunderstanding, so I've just fixed an issue that you've not raised yet, as the menu wasn't displaying in the full width 😅.

    As for the issue you've raised, I've just fixed it by going to the Product Archive template and setting it to display the Current Query products, which means that it will display the products of the category you're viewing.

    2) Please let me know what you want to change on the card fields, the colors you want to add, and so.

    3) Which plugin are you using to set the shipping zones, so I can help you set it up?

    Feel free to ask for anything you need.

    Kind regards