credit/debit card option doesn't seem to be working on this theme after completing the payment setup correctly, I tried switching to a different theme it seems to be working fine.
while you're at it there's another issue that needs to be resolved, the categories page don't seem to be working fine on the theme despite them properly being linked, you click any of the category it'll land on you to shop page(attaching image) Your quick response would be appreciated
Thank you for that but the issue wasn't that the issue was that in the shop drop there are some categories listed however upon clicking each of them they all redirect to shop page instead they should be redirecting to their respective categories and display products that are in that specific category. Kindly fix that issue and it would be great if you could customize the card field using custom CSS.
Hey! There's been another issue with the theme! Checkout is working perfectly fine with all the shipping zones except Canada, it gives an error: "There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help." I have checked and rechecked my shipping zones setup there's certainly no error in that, so kindly fix that.
1) Oh, sorry for the misunderstanding, so I've just fixed an issue that you've not raised yet, as the menu wasn't displaying in the full width 😅.
As for the issue you've raised, I've just fixed it by going to the Product Archive template and setting it to display the Current Query products, which means that it will display the products of the category you're viewing.
the taxonomy filter is breaking on the shop page when you filter out to different product using taxonomy filter instead of showing products it starts showing posts, I did everything I could even created the new taxonomy filter but it just doesn't work.
Your swift response will be appreciated as this is a live website and needs to resolve this issue quickly Regards,
Sorry for the late reply, somehow we missed your ticket.
As you're using the Loop Grid with the Taxonomy Filter widgets, at the Taxonomy Filter, you need to choose which filters to use, so please go ahead and choose if you want to use the Tags or Category filters.
I think I was using product categories at first and it was working just fine until one day it started behaving weirdly and all of a sudden posts started appearing instead of categories. So to tackle that I introduced the product tags but the result was no different this time, just posts appeared but no products, why does this theme has so many problems, its code just keeps breaking. Menu cart logo just disappeared all of a sudden and the button in that, I tried changing the color but they have maintained the same color, I am unable to change the colors even.
Can I create a new shop page and use the Neuron's Archive Product widget with its filters to test if it works? The issue may be with the Loop Grid widget.
Thank you for your response I have decided to use the alternative product categories option whihc is the built in option instead of taxonomy filter. Thank you for your response.
credit/debit card option doesn't seem to be working on this theme after completing the payment setup correctly, I tried switching to a different theme it seems to be working fine.
Attached files: Screenshot from 2025-06-10 02-55-32.png
Why does it take so long for you guys to respond???
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
https://bumasknn.com/wp-admin
username: [email protected]
password: A&Emillionaires@2024!
Kindly check it and let me know.
Thanks!
while you're at it there's another issue that needs to be resolved, the categories page don't seem to be working fine on the theme despite them properly being linked, you click any of the category it'll land on you to shop page(attaching image)
Your quick response would be appreciated
Attached files: Screenshot from 2025-06-11 18-55-39.png
your timely response is appreciated, kindly resolve this issue ASAP.
Thanks!
Hi,
I've just fixed the issue. Can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
Yes I just saw that it's working now I'll switch to the live mode to test it again.
Did you resolve the issue with the menu thing aswell can you check?
Kind Regards!
also kindly let me know how to customize those card fields because they look really outdated.
your timely response is appreciated.
Thanks!
I've just fixed the mobile menu issue. Can you please take a look at it?
As for the card fields in the Checkout page, the only way to edit them is via custom CSS code, so I'll be glad to help you to change their appearance.
Thank you for that but the issue wasn't that the issue was that in the shop drop there are some categories listed however upon clicking each of them they all redirect to shop page instead they should be redirecting to their respective categories and display products that are in that specific category. Kindly fix that issue and it would be great if you could customize the card field using custom CSS.
Thanks!
Hey!
There's been another issue with the theme!
Checkout is working perfectly fine with all the shipping zones except Canada, it gives an error:
"There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help."
I have checked and rechecked my shipping zones setup there's certainly no error in that, so kindly fix that.
Your timely response is appreciated
Thanks!
Hi,
1) Oh, sorry for the misunderstanding, so I've just fixed an issue that you've not raised yet, as the menu wasn't displaying in the full width 😅.
As for the issue you've raised, I've just fixed it by going to the Product Archive template and setting it to display the Current Query products, which means that it will display the products of the category you're viewing.
2) Please let me know what you want to change on the card fields, the colors you want to add, and so.
3) Which plugin are you using to set the shipping zones, so I can help you set it up?
Feel free to ask for anything you need.
Kind regards
the taxonomy filter is breaking on the shop page when you filter out to different product using taxonomy filter instead of showing products it starts showing posts, I did everything I could even created the new taxonomy filter but it just doesn't work.
Your swift response will be appreciated as this is a live website and needs to resolve this issue quickly
Regards,
Attached files: Screenshot from 2025-07-01 00-22-24.png
Screenshot from 2025-07-01 00-22-14.png
I am waiting for your response kindly get back ASAP.
Thank You :)
Hi,
Sorry for the late reply, somehow we missed your ticket.
As you're using the Loop Grid with the Taxonomy Filter widgets, at the Taxonomy Filter, you need to choose which filters to use, so please go ahead and choose if you want to use the Tags or Category filters.
Feel free to ask for anything you need.
Kind Regards
I think I was using product categories at first and it was working just fine until one day it started behaving weirdly and all of a sudden posts started appearing instead of categories. So to tackle that I introduced the product tags but the result was no different this time, just posts appeared but no products, why does this theme has so many problems, its code just keeps breaking.
Menu cart logo just disappeared all of a sudden and the button in that, I tried changing the color but they have maintained the same color, I am unable to change the colors even.
Attached files: Screenshot from 2025-07-08 00-14-02.png
Hi,
Can I create a new shop page and use the Neuron's Archive Product widget with its filters to test if it works? The issue may be with the Loop Grid widget.
Feel free to ask for anything you need.
Kind Regards
Thank you for your response I have decided to use the alternative product categories option whihc is the built in option instead of taxonomy filter.
Thank you for your response.
You're welcome anytime, feel free to ask for anything you need.
Kind Regards