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Okay
  Public Ticket #4023374
Demo Content
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  • akb14 started the conversation

    I Installed the theme but can't get it to work

  •  971
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • akb14 replied

    Yes the information is below:

    advisormag.co/wp-admin

    email: [email protected], password: Aubrey1225!

    I installed this new theme but i think because i was already using a previous neuron theme (otello) that it's not updating and i still see the old theme. I just want to use the new theme, no traces of the old theme, but with all of my posts and pages still in tact

  • akb14 replied

    Good morning. I just wanted to follow up here. I cannot figure this out at all.

  • akb14 replied

    I have yet to received a response.

  •  971
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • akb14 replied

    The neuron builder has been installed multiple times, but the old content was still on the website. I ended up clearing the old website, exporting my old blog posts, pages, and media, and then uploading the new theme which worked. However - I am now having issues reuploading the posts and media as the featured images of the posts are not linked. I can also reverse this process and go back to the old theme, but again, the new theme didn't show up after uploading.

  • akb14 replied

    I just reversed everything, reuploaded the new version of neuron, deleted the old theme, uploaded the new theme, but the old theme is still visible and i dont have the option to import the demo content

    Attached files:  Screen Shot 2025-05-25 at 6.40.28 PM.png

  •  971
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards