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Okay
  Public Ticket #4003188
The templates are broken or completely missing
Open

Comments

  • Nicolas started the conversation

    I must admit I am disappointed.  There are a couple of issues regarding the use of the theme.

    1. The Elementor library is completely empty. No blocks or pages are shown, even though I'm pretty sure they should be there since I can see them on the documentation and tutorial videos.

    2. While I can access some page templates, they look different from the live preview (https://neuronthemes.com/kanik/parallax-home/ - see comparison on attachments). The hamburger menu doesn't exist, and a few images and/or svgs are missing (probably happening due to the CORS error I see logging on the console of Elementor's editing page)

    3. Why can't I edit the headers? I would appreciate having the Header (Light) on my pages by I simply cannot alter the display conditions. And as mentioned on the topic above, the hamburger with the nav items simply doesn't exist.

    I may add that I've completely reset my website before adding this theme and all the demo imports. Which makes me wonder what is causing all these problems. These are such basic alterations I cannot believe I'm having to look for support due to it.

    Attached files:  Screenshot 2025-05-21 at 20.51.36.png
      Screenshot 2025-05-21 at 20.45.56.png
      Screenshot 2025-05-21 at 20.43.50.png

  • Nicolas replied

    Unfortunately, still no update after 2 whole days. Do I need to open a new ticket?

  •  971
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards