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Okay
  Public Ticket #4001738
Activation issue
Open

Comments

  • blackspirit started the conversation

    please can you help me? I have created the API with the right fields but it is not working on my website. Nothing happens when I validate.. I have let you a message on the theme forest support that nobody has answered to me

    It is a real pain to have activation issue when you buy something point, please give me some help

  •  971
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   blackspirit replied privately
  •   blackspirit replied privately
  •   blackspirit replied privately
  •  971
    Neuron replied

    Hi,

    We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it's exhausting, we're working on something easier which would activate it directly from your dashboard.

    The reason why it didn't work is that other permissions were chosen as well, there should be only 3 and not others. (I'm sorry about this one too, it's the Envato API that requests this)

    1. View and search Envato sites 
    2.  Download your purchased items 
    3. List purchases you've made

    https://prnt.sc/1b36kdk

    Please let me know if you need further help.

    Feel free to ask for anything you need.

    Kind Regards


  •   blackspirit replied privately
  •   blackspirit replied privately
  •  971
    Neuron replied

    Hi,

    I've just installed a fresh copy of the Neuron Builder plugin, and now the license is activated.

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  •   blackspirit replied privately
  •   Neuron replied privately
  •   blackspirit replied privately
  •  971
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes