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  Public Ticket #3961980
Unable to import demo
Open

Comments

  • Saoudinnfau started the conversation

    I've imported the demo and found that your products don't work as expected, as well as compatibility issues with some plugins. How can we proceed now? 

  •  971
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Saoudinnfau replied privately
  •  971
    Neuron replied

    Hi @Saoudinnfau,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just fixed the issues, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  •   Saoudinnfau replied privately
  •  971
    Neuron replied

    Hi,

    I do really apologize for missing your ticket for this long. This is not the support we aim to provide to our clients, and we're really sorry for this, but somehow the ticket was marked as solved.

    I've just fixed the issues you've addressed. Can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards