We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.
Hi, I'm setting up my Hikone theme on Wordpress and got this message:
There has been a critical error on this website, putting it in recovery mode. Please check the Themes and Plugins screens for more details. If you just installed or updated a theme or plugin, check the relevant page for that first.
I think it is a problem with the Neuron builder so I have deactivated it. Is this a common problem? I don't actually understand what the Nueron Builder is. Could you share a theme installation guide or video for Hikone? I can't see any support material to follow.
Hi, I'm setting up my Hikone theme on Wordpress and got this message:
There has been a critical error on this website, putting it in recovery mode. Please check the Themes and Plugins screens for more details. If you just installed or updated a theme or plugin, check the relevant page for that first.
I think it is a problem with the Neuron builder so I have deactivated it. Is this a common problem? I don't actually understand what the Nueron Builder is. Could you share a theme installation guide or video for Hikone? I can't see any support material to follow.
This is the error message that I can see on the plugin page in Recovery mode:
This plugin failed to load properly and is paused during recovery mode.
An error of type E_ERROR was caused in line 36 of the file /home/foundth/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method Neuron\Modules\ThemeBuilder\Documents\Section::get_site_editor_type() does not exist in /home/foundth/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/foundth/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod('get_site_editor...') #1 /home/foundth/public_html/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): Neuron\Modules\ThemeBuilder\Documents\Theme_Document::get_site_editor_type_bc() #2 /home/foundth/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): Neuron\Modules\ThemeBuilder\Documents\Theme_Document::get_create_url() #3 /home/foundth/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): Elementor\Core\Common\Modules\Finder\Categories\Create->create_item_url_by_document_class('Neuron\\Modules\\...') #4 /home/foundth/public_html/wp-content/plugins/elementor/core/common/modules/finder/base-category.php(93): Elementor\Core\Common\Modules\Finder\Categories\Create->get_category_items() #5 /home/foundth/public_html/wp-content/plugins/elementor/core/base/base-object.php(143): Elementor\Core\Common\Modules\Finder\Base_Category->get_init_settings() #6 /home/foundth/public_html/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings() #7 /home/foundth/public_html/wp-content/plugins/elementor/core/common/modules/finder/module.php(111): Elementor\Core\Base\Base_Object->get_settings() #8 /home/foundth/public_html/wp-content/plugins/elementor/core/base/base-object.php(143): Elementor\Core\Common\Modules\Finder\Module->get_init_settings() #9 /home/foundth/public_html/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings() #10 /home/foundth/public_html/wp-content/plugins/elementor/core/base/app.php(59): Elementor\Core\Base\Base_Object->get_settings() #11 /home/foundth/public_html/wp-content/plugins/elementor/core/base/app.php(36): Elementor\Core\Base\App->get_components_config() #12 /home/foundth/public_html/wp-content/plugins/elementor/core/common/app.php(155): Elementor\Core\Base\App->print_config() #13 /home/foundth/public_html/wp-includes/class-wp-hook.php(324): Elementor\Core\Common\App->register_scripts('index.php') #14 /home/foundth/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #15 /home/foundth/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #16 /home/foundth/public_html/wp-admin/admin-header.php(118): do_action('admin_enqueue_s...', 'index.php') #17 /home/foundth/public_html/wp-admin/index.php(137): require_once('/home/foundth/p...') #18 {main} thrown
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards