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Okay
  Public Ticket #3845527
I see no theme templates
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Comments

  • Dave started the conversation

    Hello, I just want to see and work with the theme templates you make. But I don't see it in the back-end and the password - 8540a5f1-2e3f-422c-a76f-b12b1d7f542c is not working in Wordpress maybe this is the problem? Cause I want to make my website with template you make that's why I bought your theme... can you help me please...

  •  978
    Neuron replied

    Hi Dave,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Dave replied privately
  • Dave replied

    hello,

    Did you got a change to take a look at the website? Cause I want to use the template adap… can you check please… kind regards Dave

  • Dave replied

    Can you check please?????????

  •  978
    Neuron replied

    Hi,

    I'm so sorry for the late reply,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Dave replied

    yes I did but the password/token is not working see example.

  • Dave replied
    Enable the Neuron Theme License Verfication through Envato, the verification will unlock various features of the theme.

    Attached files:  Screenshot 2025-04-01 at 13.30.31.png

  •  978
    Neuron replied

    Hi Dave,

    I saw that you were not running the latest version of the Neuron Builder plugin, so I've just updated it by going to Dashboard > Plugins, and now the license is activated.

    Feel free to ask for anything you need.

    Kind Regards


  • Dave replied

    Hi, yes I see it thank you very much! Cheers Dave

  • Dave replied

    Hi, I have a last question; is it possible to import the theme and just change the theme into my content??

  •  978
    Neuron replied

    Yes, surely, you can import the demo data by going to Dashboard > Neuron > Demo Importer and importing the Main Demo that you'll see there.

    The Main Demo includes all the Kanik demo pages.

    Kind Regards


  • Dave replied

    But the main Demo you only have to build yourself in team builder?? Is there an option to load the hole Main Demo??? So I only can adjust the images, text & colours??? 

  •  978
    Neuron replied

    Hi,

    Yes, for sure, I can see that you've already imported the demo data, so now you can find all the demo pages of the Kanik theme by going to Dashboard > Pages, and you can start to edit them.

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Kanik Theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Dave replied

    Hi, I can get the theme demo into the pages in some way! Now I have to build the pages from scratch... The problem is that I can't get the demo theme into the pages is there an issue or did I just did something wrong? I watch the video tutorials but I just can't understand why I can't see the demo templates...

  •  978
    Neuron replied

    Hi,

    The issue that you dont see the demo pages is that you're using an very old version of Elementor 3.8.1 which was released back in November 2022, and the theme is made with the latest version of the Elementor that include Flexbox and Grid Containers, and hence you're using an older version, you can't have the Flexbox and Grid container templates to show up.

    I can also see that you're using PHP 7.3, which can be incompatible with the theme, as the minimum version of the PHP required by the theme is 7.4.

    If you can go through these updates, updating the PHP version at first, I recommend to go to 8.0 or higher, and also Elementor, you'll be able to use the theme and demo.

    But please be careful, as you have many plugins installed, and since you haven't updated them in a while, it can break down your site.

    Feel free to ask for anything you need.

    Kind Regards


  • Dave replied

    Hi, I finally got the PHP updated to 8.0 but now it seems I can do anything anymore I don't see the templates to use them for my own website.

    Can you please help me with this or tell me what I can do???

    Cheers Dave

  •  978
    Neuron replied

    Hi,

    Sorry for the late reply,

    I can't reach your site's dashboard. Can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  •   Dave replied privately
  •  978
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • Dave replied

    yes you can delete everything so I can start from the beginning.

    thank you

  • Dave replied

    Is it to much work that you import the templates so I can adjust the text and photos etc... Or is that to much work for you???

    Thank you

  •  978
    Neuron replied

    Hi Dave,

    I've just reset your site and re-imported the Kanik demo templates, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • Dave replied

    Hi, yesss thank you now it's fine.... Thank for helping me out on this.


    You the best!


  •  978
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • Dave replied

    Yes I set the full Screen Slider as a Front page, but where can I adjust the photos and text??

    Let me know? Ofcourse I gonna leave the rate of 5 stars at theme forest.

  •  978
    Neuron replied

    The items that are appearing on the FullScreen Slider are portfolio items, so the text is basically the portfolio item title, and the image is the featured image of the portfolio item.

    So you need to go to the dashboard > portfolio and edit the portfolio title and change the featured image.

     


  • Dave replied

    Oooh yes got it.... Thnx Again...

  •  978
    Neuron replied

    You're welcome :)


  • Dave replied

    Hi,

    If you see the attachment; Can I have the menu on the home page (template) what I created! 

    Let me know.

  • Dave replied

    Hi,

    If you see the attachment; Can I have the menu on the home page (template) what I created! I just can't find where I can adjust the menu on the Front page.

    Let me know.

    Attached files:  Screenshot 2025-06-12 at 15.06.08.png
      Screenshot 2025-06-12 at 15.06.12.png
      Screenshot 2025-06-12 at 15.05.27.png

  •  978
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just added the overlay menu, now you can edit it by going to the homepage > hover over the Edit with Elementor button and open the Menu Overlay template.

    Feel free to ask for anything you need.

    Kind Regards